Trauma Informed Training
bring Trauma Informed of the Practice and emphasises physical, emotional and psychological safety, in environments and interactions. it is also a service structures and it strengths-based framework that acknowledges the impacts of Family and Friends and Children with trauma while providing a roadmap to improved service design and delivery.
Structured from this evidence-based framework, SLBOSS is Trauma Informed and Runs informtion and Training to help staff to recognise trauma and learn how to respond with service that is effective and person-centred, as well as harnessing these understandings to support their own wellbeing.
SLBOSS Trauma information and Informed Training is delivered in two different streams:
Training for Care & Social Sector and its also targeted to a workforce who regularly work with clients who may have experienced complex trauma.
Training for Customer Service & Private Sector – targeted to a workforce may experience challenging customer interactions including banking, finance and retail.
These workshops can be delivered face to face and virtually through face to digital video conference.
Benefits of a Trauma Informed Training
Increasing the awareness, knowledge and competency of your workforce to engage with customers through a trauma informed lense will support the delivery of services that are effective, respectful and person centred.
A trauma informed approach to customer service can improve consultant and client relationships by:
building trust
reducing negative encounters
reducing potential for escalation
providing a safe environment of shared understanding and collaboration
This helps support positive organisational outcomes in terms of customer experience and retention as well as increasing staff moral and their confidence to manage challenging customer interactions.