Experiences and Involvements

[Apr 2025 - Present ] [Earlier  Jun 2023 - Jan 2024 ] - CSSR 

BC Ferries, Victoria, BC, Canada (www.bcferries.com)

• Delivered high-quality customer service by assisting passengers with reservations, ticketing, and general inquiries using diverse software solutions. Managed bookings, processed payments, and provided real-time information to ensure a smooth and efficient travel experience.

• Developed strong people management, communication, and teamwork skills by resolving customer concerns, handling complaints, and managing service disruptions. Ensured customer satisfaction through effective problem-solving and maintaining a professional demeanor.

• Accurately processed bookings and transactions, adhering to compliance and company policies. Provided assistance to passengers with accessibility needs and offered information on special services to enhance the overall customer experience.

• Collaborated with cross-functional teams to support operational efficiency and ensure timely service delivery.

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[ Sept 2023 - Present]- Accommodated Assessment Invigilator

Office of the Registrar and Enrolment Management at the University of Victoria (UVIC), BC

• Supervised accommodated assessments for students requiring special exam conditions, ensuring a fair and compliant testing environment.

• Provided support and assistance to students with accessibility needs by adhering to accommodations such as extended time, separate spaces, and assistive technology.

• Enforced exam policies and procedures to maintain academic integrity and confidentiality during assessments.

• Coordinated with the University’s Accessibility and Registrar Offices to prepare exam materials, seating arrangements, and any necessary accommodations.

• Addressed student inquiries or concerns during assessments while maintaining a calm and supportive environment.

• Monitored testing rooms to prevent academic misconduct and reported any incidents to the Registrar's Office.

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[ Jun 2024 - Aug 2024 ] - Health Data Analyst

BC Ministry of Health, Victoria, Canada (www.gov.bc.ca) 

• Developed interactive dashboards using Power BI, Python, and R Shiny to visualize health data, supported by SQL for data extraction and R for statistical analysis, providing comprehensive insights for data-driven decision-making and strategic planning.

• Conducted ETL processes for data cleaning, transformation, and integration from multiple sources, ensuring accurate and high-quality reporting.

• Utilized GitHub for version control and collaboration, ensuring consistent documentation and seamless teamwork throughout development projects.

• Applied knowledge from online courses to improve skills in Power BI, R Shiny, and Dash, and developed and tested prototypes of dashboards and reports for iterative feedback.

• Deployed R Shiny applications using Posit Connect server for secure testing and deployment.

• Participated in cross-team meetings to gather system requirements, discuss data integration, and drive process improvements for public health monitoring.

• Generated detailed technical reports and presented actionable insights on public health trends to internal teams and external stakeholders, offering policy and operational recommendations.

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[ Jan 2023 - Apr 2023 ]- Instructor 

Pacific Design Academy (PDA), Victoria, BC, Canada (pacificdesignacademy.com/)

• Designed and delivered a comprehensive course on "Requirements Engineering - AWD126", focusing on software development methodologies, including Agile and Scrum.

• Provided hands-on training in Project Management tools such as Trello, ensuring students gained practical experience in managing requirements within Agile frameworks.

• Taught principles of Requirements Engineering, helping students develop skills in defining, analyzing, and managing project requirements for software development.

• Supervised student projects, guiding them through real-world case studies and ensuring successful application of Agile methodologies in software development projects.

• Graded assignments, presentations, and final projects, offering constructive feedback to support student learning and development.

• Course Material: https://simple-hosta-a4f.notion.site/AWD126-Spring-2023-fb91bc1d36a54b5782410c62ed87ce01?pvs=4 

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[ Sep 2022 - Jan 2024 ]- Teaching Assistant 

University of Victoria, Victoria, BC, Canada (www.uvic.ca)

• > Fall 2023: CSC 375: Introduction to Systems Analysis

• >> Summer 2023: CSC 578A: Data Science for Software Engineering

• >>> Fall 2022 & Spring 2023: CSC 106: The Practice of Computer Science

• Conducted engaging and informative lab sessions on various topics, including number systems, logic circuits, algorithms, graph theory, and databases.

• Led lab sessions, evaluated assignments, quizzes, and exams, ensuring timely and constructive feedback to students.

• Delivered an invited lecture on Human-Computer Interaction (HCI) for a class of 100+ students during Fall 2022 and Spring 2023.

• Collaborated closely with course instructors to support students' learning experiences and course outcomes.

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[ Oct 2020 - Nov 2021 ] - Assistant Officer

Data Processing & IT System Management Division, IFIC Bank, Bangladesh (https://www.ificbank.com.bd)

• Provided comprehensive banking systems support to end-users across 750+ branches, troubleshooting core banking applications, network systems, hardware, and IP phones.

• Configured and maintained servers, network devices, and endpoint systems, managing policies to ensure security and compliance, including Endpoint Protection across the organization.

• Collaborated with vendors to resolve technical issues related to banking systems, network infrastructure, and security, ensuring timely problem resolution.

• Designed and implemented a web-based solution to enable branch users to self-solve IT issues, reducing support requests and improving operational efficiency.

• Managed Microsoft Active Directory (AD), handling user accounts, group policies, and permissions, while supporting the bank’s enterprise IT infrastructure.

• Administered and maintained Office 365 and Windows Server environments, optimizing system reliability and user productivity across multiple branches.

• Implemented data backup processes for critical banking systems, ensuring business continuity and safeguarding sensitive data.

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[ Aug 2020 - Oct 2020 ] - Analyst

Quantanite, CRP Building, Mirpur 14, Dhaka - 1206, Bangladesh (https://www.quantanite.com)

• Review and Moderate Content: Ensure compliance with platform policies by reviewing, approving, or rejecting user-generated content based on established guidelines, maintaining platform integrity and safety.

• Data Quality Assurance: Monitor and ensure the accuracy, consistency, and integrity of data in the backend system, identifying and resolving discrepancies to improve data quality.

• Collaboration and Reporting: Collaborate with cross-functional teams, generate reports on content trends and data accuracy, and provide insights to enhance platform performance and decision-making processes.

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[ Dec 2019 - Feb 2020 ] - Data Analyst

Catalyst Solutions (DBA Adiva Graphics), Dhaka - 1206, Bangladesh (https://www.adivagraphics.com)

• Analyzed large datasets to extract key insights, supporting business strategies and decision-making processes.

• Created detailed reports and data visualizations using Excel and PowerPoint, presenting complex data in a clear and actionable manner.

• Collaborated closely with cross-functional teams to ensure alignment on data analysis objectives, maintaining open communication for seamless task completion.

• Developed charts, graphs, and dashboards to visually represent data trends and performance metrics, enhancing presentations and reports.

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[ Mar 2019 -Jul 2019 ] -  Software Developer Intern

Nerd Castle Ltd, Dhaka. (http://www.nerdcastlebd.com)

• Developed and maintained Android applications using Android Studio and XML for UI design, gaining hands-on experience in mobile app development.

• Practiced Data Science techniques, including data processing and analysis, contributing to various data-driven projects.

• Utilized GitHub and GitLab for version control and collaboration on development projects, ensuring smooth workflow and code management.

• Collaborated with senior developers and team members to refine development skills and improve application functionality.