Support & Help Center — Sew Assistant

Last Updated: March 12, 2026

1. Introduction

Welcome to the Sew Assistant Support Center. We are dedicated to ensuring you have the best experience using our application to manage your tailoring and dressmaking business.

Whether you need help navigating the app, managing your subscription, or reporting a technical issue, you will find the necessary information and contact details below.

2. Contact Information

If you cannot find the answer to your question in our FAQ section below, please do not hesitate to reach out to us directly.

Email: sew.assistant.app@gmail.com

We aim to respond to all support inquiries within 24-48 hours during regular business days.

When contacting support regarding a technical issue, please include the following information to help us resolve it faster:

• The device you are using (e.g., iPhone 14, iPad Pro)

• iOS or Android version

• Sew Assistant App Version (can be found in the Profile section)

• A brief description of the issue and steps to reproduce it

• Screenshots or screen recordings (if applicable)

3. Frequently Asked Questions (FAQ)

3.1 Account & Data Syncing

Q: How do I sync my data across multiple devices?
A: Data synchronization is automatic. Simply ensure you are logged into the Sew Assistant app on all your devices using the exact same account credentials (e.g., the same Google or Apple Sign-In).

Q: Can I use Sew Assistant without an internet connection?
A: Yes. The app stores a local cache of your data on your device, allowing you to view and edit information offline. Any changes made offline will automatically sync to the cloud the next time your device connects to the internet.

Q: How do I permanently delete my account and all my business data?
A: You can delete your account directly within the app. Navigate to the Profile tab, scroll to the bottom, and select "Delete Account".

Important: This action is irreversible. It will permanently erase all your clients, orders, patterns, materials, and associated photos from our servers

4. Bug Reports & Feature Requests

We are constantly working to improve Sew Assistant. Your feedback is highly valued!

Reporting a Bug

If the app crashes or something isn't working as expected, please email us at sew.assistant.app@gmail.com with the subject line "Bug Report".

Note on Crashlytics: As mentioned in our Privacy Policy, the app automatically sends anonymous crash reports if something goes wrong. However, directly emailing us with details about what you were doing right before the crash helps us fix the issue much faster.

Requesting a Feature

Do you have an idea that would make managing your atelier easier? We’d love to hear it! Email us with the subject line "Feature Request" and describe how the feature would work and why it would be helpful.

5. Privacy & Security

Your privacy is important to us. For detailed information on how we collect, use, store, and protect your data, please review our comprehensive privacy documentation.

• View Privacy Policy

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