No matter what brand of printer you’re using, you will occasionally experience an offline issue. Also, this error is not related to any particular brand. But all other brands, such as HP, Canon, Epson, and others, show the same offline issue. However, it is quite similar, so there are solutions.
Before moving toward the solution, we need to understand why does my Brother printer keep going offline. Plus, we will move on to 4 easy solutions that will help you get your printer back online. So, in this blog, we will teach you some different methods to deal with this offline problem. The solutions will be apt for both Windows and Mac users. Ensure you follow each step properly and move on to the next method only if the previous solution does not work.
Whenever your Brother printer goes to an offline state, it means it is not connected to your other devices like laptops or desktops. However, when it is online, it is connected to all the devices you want to use.
Besides, this offline error in your printer can happen due to the following reasons:
Your printer is not turned on.
The error associated with empty toner.
When the printer is not set as default.
Network connection issue.
Fault in the USB connection.
You can verify any of the reasons mentioned above to know why does my Brother printer keep going offline. However, in the next section, we will guide you on how to fix the offline issue on a Windows computer.
Here, we will discuss the three common solutions that will completely fix the offline issue of your printer. Let’s start with the first method, i.e., Set your printer as default.
Not setting your Brother printer as default can cause the offline error. Thus, you need to set your printer as default by following the instructions given below:
Open the Control Panel and go to the Devices and Printers option.
Find your Brother printer and right-click on it.
Finally, choose the option Set as default printer.
Lastly, restart the printer to check whether the issue persists.
Jamming is also the reason why does my Brother printer keep going offline. Sometimes, the paper gets stuck in the printer, causing an offline error in the Brother printing device. However, if the paper is jammed between the printer’s rollers, follow the below carefully to fix this issue:
First of all, you have to switch off the printer.
Then, open the printer to remove the rollers. Ensure you perform this step gently.
In case this option is not available in your printer, then you can pull the paper out carefully.
After that, you need to send the printing command to your printer.
Outdated printer drivers can cause your Brother printer to go offline. To fix this issue, you have to go through the following steps:
Navigate to the Device Manager by searching on the Windows search bar.
Then, go to the Print queues option by double-clicking on it. Then, right-click your Brother printerto select the Update driver option.
On the next screen, choose the option shown in the picture below.
Then, click on the Browser tab to browse the driver on your computer.
Select the folder where you want to download the driver and hit OK.
Finally, hit the Next tab to update the driver.
Many printer users were asking why does my Brother printer keep going offline on the Mac computer. In order to fix the offline issue on the Mac computer, we need to reinstall the printer drivers. Let’s see how to reinstall the driver to fix the issue:
First, navigate to the System and Preference, then Printer and Scanner.
Then, choose the printer and click on the (-) sign to uninstall the printer driver.
After that, you will need to download the printer driver from Brother’s official website.
Now, restart the printer and launch the new printer driver you have installed.
After that, you have to select the printer and then install the paper port.
After installation, go to the Apple menu and choose the System Preferences.
Then, hit the Printers and Scanners option again and click on the (+) sign.
Next, you have to click on the Add Printer or Scanner option.
Now, choose the Brother printer, and then allow you to add the printer to your device.
After adding the printer, you need to select the Quit System Preferences.
The offline error happens due to a faulted driver & connection and also when there is a paper jam. However, the blog explores effective solutions to fix the offline error on Brother printers. The solutions are suitable for both Windows and Mac users. For Windows, we have explained 3 quick solutions to get your printer back online. Moreover, we have explained one solution, i.e., reinstalling drivers on Mac computers.
Answer: We can’t fix the offline issue forever, but you can fix it whenever it occurs on the Brother printer. Below are the points that you can consider to avoid the printer from going offline:
Ensure there is no fault in the USB cable.
Check your network connectivity.
Verify whether the paper is jammed in your printer.
Make your printer driver always up to date.
Answer: There are several ways you can follow to resolve the offline issue in your printer. Here are the methods you can try when your printer goes offline:
Update your printer driver.
Replace the faulty cable.
Check whether your router is working properly.
Set your printer as default.
Untick the Use Printer Offline option.
Answer: Here, you need to check if you have connected your computer and printer to the same Wi-Fi network. To check whether your printer is connected to the same network, you can see the printer’s build in the menu, where you can check the Wi-Fi connection. You can also follow your printer’s manual for instructions to add your device to your Wi-Fi network.