How to Diagnose and Fix QuickBooks error code H505?

If you are getting Intuit QB error code H505, it indicates something is blocking the multi-user connection to QuickBooks. Error H505 in QuickBooks Desktop usually occurs while trying to switch to multi-user mode. When the error interrupts, the user gets a message, “This company file is on another computer, and QuickBooks needs some help connecting.” The error might also appear when QuickBooks Database Server Manager is not installed on the server computer. Read the blog till the end to get detailed information on QuickBooks error H505, its causes and solutions.

If you need any technical assistance to resolve QuickBooks error code H505, then contact the certified QuickBooks experts by calling us on our toll-free number 1.800.579.9430

What are the factors responsible for QuickBooks error code H505?

Following are the possible causes behind the error:

1. Incorrect hosting configuration settings.

2. There is some damage or corruption in the company file.

3. The firewall is preventing QuickBooks to connect with the server.

4. QuickBooks services are not running on the server computer.

Let us walk you through the troubleshooting procedure given below.

Possible Quick Fixes for QuickBooks error code H505

Following are the two simple troubleshooting solutions to fix the error:

Solution 1. Disable Hosting Multi-User Access

The hosting multi-user access should be turned off on workstations as the server computer is the one that hosts the company file. Follow these steps to do so:

• Open QuickBooks.

• Go to the File menu and select Utilities.

• Select the Stop Hosting Multi-User Access option. If you didn’t see the option, go to another workstation, this workstation is not causing the problem.

• Now, move to the server computer.

• Select the Host Multi-User Access option.

• Reopen QuickBooks.

If the error continues, move on to the next solution.

Solution 2. Restart QuickBooks services on the server computer

• Move to your server computer.

• Click on the Windows Start Menu.

• Type “Run” into the search box and open Run.

• Within the Run window, type “services.msc” and then press Enter.

• Search and double-click QuickBooksDBXX on the list, where XX denotes your QuickBooks version.

• Choose Automatic for the Startup Type.

• Ensure the Service status is either Running or Started. If it’s neither Running nor Started, choose Start.

• Move to the Recovery tab.

• Under the First failure, second failure and subsequent failure drop-down menu, choose Restart the service option.

• Click Apply and then OK.

• Follow the same steps to check the QBCF monitor service.

We tried our best to help you fix QuickBooks error code H505. Hopefully, you find the blog informative and helpful in resolving the error. If the error doesn’t fix, get in touch with the QuickBooks support team by dialling our helpline number 1.800.579.9430.