Privacy Policy

Effective Date: October 16, 2024
Last Updated: July 15, 2025

Introduction

Service Manager Pro (“the app”, “we”, or “our”) is committed to protecting your privacy. This Privacy Policy describes what information we collect, how we use it, and your rights regarding that information when you use the Service Manager Pro mobile application.

By using our app, you agree to the collection, use, and protection of your personal information as described in this policy.

1. Information We Collect

a. User Authentication Information

We collect information required to authenticate users based on the sign-in method selected:

Email and Password:
We collect your email address and securely store an encrypted version of your password to authenticate your account.
Google Sign-In:
We collect your name and email address via Google to identify you and manage your license.
Sign in with Apple (iOS only):
We collect your name and either your email address or a private relay email address (if you choose to hide it). We also use a non-identifiable, Apple-assigned user ID (UID) to manage your subscription status.

b. License and Subscription Validation

Android:
Your email (from Google or manual sign-in) is used to validate your license with our secure backend server. This grants access to premium features based on your license key.
iOS:
License validation is handled using Apple’s StoreKit system. We do not use your email or UID for license validation. Apple securely manages your subscription and provides us only with your entitlement status.

c. Device Information (Both Platforms)

We may collect limited, non-personal technical data such as:

Device model
Operating system version
Network connectivity status

This information is used for diagnostics, troubleshooting, and compatibility with external vehicle systems. It is not linked to any personal identity.

2. How We Use Your Information

We use collected information solely for:

Authentication: Verifying your identity and logging you into the app.
License or Subscription Validation: Unlocking access to paid features.
Diagnostics and App Improvement: Debugging errors and improving performance.
Customer Support: Responding to issues or requests initiated by you.

We do not use your personal information for advertising, profiling, or sharing with third parties.

3. In-App Purchases (iOS Only)

The iOS version offers auto-renewable subscriptions for premium functionality. Payment is handled by Apple through your iTunes account. We do not access or store any payment information.

Apple provides us with your subscription status and an anonymous transaction identifier, which is used to enable premium access in the app.
Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. You may manage your subscription in your App Store account settings.

4. Sign in with Apple (iOS Only)

If you choose to sign in with Apple:

You may choose to share or hide your email. If hidden, we receive a private relay address (e.g., random@privaterelay.appleid.com).
We use this address solely for login and do not use it for any other purpose.
Apple also provides us with a unique, anonymous user ID (UID), which we use for account identification.

We respect all Apple privacy standards and do not use your Apple credentials for analytics, advertising, or tracking.

5. Third-Party Services

We use the following trusted services for authentication and platform-level integration:

Google Privacy Policy
Apple Privacy Policy

These services may collect data independently of our app, in accordance with their own policies.

6. Your Rights

You have the right to:

Access, update, or correct your personal data
Request deletion of your account and associated data
Inquire about the data we collect and how it’s used

Account Deletion

iOS:
You may delete your account directly from within the app using the “Delete My Account” option in the Settings screen. This action is irreversible and will remove all associated personal and license data.
Android:
Please contact us at elec.en.de@gmail.com to request account deletion. We will process your request within 5 business days.

7. Data Security

We apply industry-standard security measures to protect your data, including:

Secure encrypted storage of passwords
Restricted access to backend systems
Use of anonymized identifiers wherever possible

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Platform Differences

Some data and features vary depending on whether you use the iOS or Android version:

9. Contact

For any privacy-related concerns or requests, please contact:
📧 elec.en.de@gmail.com

We will respond as quickly as possible and always within applicable legal timelines.

By using Service Manager Pro, you agree to this Privacy Policy.
You are also responsible for ensuring the accuracy of any vehicle or diagnostic data entered into the app.

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