Sessions
Conference Sessions
Updated 10/18/2018
Heidi Nance, Ivy Plus
Additional links from Heidi
- Ithaka article “A Day in the Life of the (Serious) Researcher.” Highly recommend.
- Char Booth’s blog post about information privilege. Sobering.
Jennifer Young, East Tennessee State University
This session will discuss the development of a video library for staff and student training in the interlibrary loan department of Charles C. Sherrod Library. The presenter will discuss how the department went from extremely limited training resources to having a video training library. The primary focus of the discussion will be on training design, the resources used to create the training modules, and potential challenges. A video training library has been a great way to deliver training to new staff/student employees as well as to aid in cross-training current employees.
High-Density Storage, Shared Collections, Resource Sharing and Beyond: A Public and Private Collaboration
Amy Boucher and Margaret Ellingson, Emory University, Karen Glover and Stella Richardson, Georgia Tech
Georgia Tech and Emory University operate a shared high-density facility, the Library Service Center (LSC). This jointly managed facility is a unique collaboration between a state and a private university. Implementing the LSC was a multi-year project involving many staff from both institutions, and the collaborative process did not stop when the facility opened its doors in 2015.
The presenters will discuss the partnership between the two institutions, from their first collaborative efforts to the current state and on to future directions for the partnership. Key points of the presentation will include a review of the many service and collection agreements necessary to effectively manage a resource sharing collaboration for many years to come.
Implementing Tipasa: One Year Later
Jorge Brown, Worcester State University
Learn how Worcester State University sought to enhance the patron experience beyond mediate requests while improving staff workflow. While several options were explored, OCLC’s Tipasa was chosen. The presentation will discuss the selection process for the new Resource Sharing software and the implementation of Tipasa that followed. Audience members will gain insight into developing criteria for their Resource Sharing workflows as well as an introduction to Tipasa.
Michael Phillips and Brandon Lewter, College of Charleston
Very few of the group affiliations listed in OCLC’s Policies Directory consist of member libraries that share books and copies of articles with one another at no cost while extending membership to all types of libraries in all geographic locations. The affiliations that do this without a membership fee are fewer still. However, if you or your library administration is considering joining such a reciprocal affiliation, what impact will doing so have on your library’s ILL borrowing and lending activities? The point of joining is generally two-fold for any library: reducing borrowing costs and increasing system functionality with OCLC’s WorldShare ILL via greater use of customs holdings. However, as these affiliations are reciprocal, it is only logical that a library’s ILL lending activity will increase after joining.
This presentation will first provide an overview of all current group affiliations in OCLC’s Policies Directory. It will then focus on two very inclusive affiliations in particular, Libraries Very Interested in Sharing (LVIS) and SO6 (SIXX), and provide a methodology via use of OCLC’s Policies Directory and WorldCat to ascertain the potential impact on your library’s ILL activity when joining these two group affiliations. This methodology can be used by attendees to ascertain the potential impact on your library’s ILL activity when joining these two group affiliations or any others listed in the Policies Directory.
Local Electronic Resources and Interlibrary Loan: Improving Patron Access through Collaboration
Megan Lounsberry and Jacob Fontenot, Louisiana State University
Electronic resource access issues are an all too common problem in libraries today. Interconnected library systems operating in tandem but with different purposes and functions often lead to paywalls, EZproxy errors, and broken links. This leaves patrons feeling confused and frustrated, and interlibrary loan staff who also search these systems every day are no exception. In 2017, LSU hired its first Electronic Resources Librarian to tackle these numerous access issues. Given her background in interlibrary loan, she saw it as an opportunity to work collaboratively with their interlibrary loan unit in a way that not only addresses electronic resource access issues but also provides training opportunities for ILL staff to hone their search strategies. This presentation will discuss how the new Electronic Resources Librarian teamed up with the ILL unit head at Louisiana State University to bring a proactive approach to solving access issues while also providing an opportunity for training and development for interlibrary loan staff.
Open Access and Beyond: Tips and Tricks for Locating and Sharing Freely Available Resources
Amie Freeman, University of South Carolina
“Why do we need libraries? Everything is already available online!” As library practitioners, we recognize the inaccuracies behind that oft-repeated statement. However, as works fall into the public domain, digitization initiatives increase, and more research is published openly, the reality is that there is a plethora of information freely available to our patrons. Much of this information is difficult to locate, leading to requests for freely accessible information through interlibrary loan. In this session, we will explore practices, workflows, and tools that lead to the discovery and dissemination of freely available resources.
Policy-Driven Interlibrary Loan
Chris Andrews, University of North Georgia
Having explicit policies defines what a library values. Discrepancies between practice and policy may lead to confusion and frustration for both library staff and patrons. Libraries in which practice takes precedence over policy often results in inequities in services. This presentation will focus on the policies initiated by the University of North Georgia (UNG) Libraries’ Interlibrary Loan Department. The UNG Libraries’ ILL Department wanted to create standards that would make sure all patrons are treated fairly and equitably—according to their status as students and/or faculty and staff. We researched over one hundred different academic libraries’ interlibrary loan policies. We grouped similar policies together, eliminating anything that did not apply to interlibrary loan borrowing and lending at UNG. We made sure that the major components of borrowing and lending practices were covered in our policy statement. We also examined the ways that various libraries communicated ILL policies to their stakeholders and looked for innovations in ILL policies.
Reducing Interlibrary Loan Costs
Joe Gutekanst, Davidson College, and William Gee, East Carolina University
In this session, several panelists and audience members will discuss ways to reduce interlibrary loan costs. Each member of the panel will take 10 minutes to highlight ways that they have created cost savings at their library, followed by comments, questions, and discussion with the audience.
Research Instruction Strategies and Interlibrary Loan
Stephen Leist, Virginia Wesleyan University
Many ILL article requests are cancelled because the requested item is available in a database or free online. This presentation will present the interaction between ILL and research help, and instruction strategies used to lower the number of cancellations and save time for ILL staff. Changes since migration to Tipasa will also be discussed.
In this session, participants will learn tips for effective interaction between Reference Librarians and ILL staff. In addition, participants will learn a variety of instruction strategies which put resources in users' hands faster and reduce workflow.
Resource Sharing Philosophy: Impact on Monographic Borrowing
Krista Higham, Millersville University
Learn how the philosophical approach to resource sharing at Millersville University translates into prioritized request handling for monographs. We will discuss how the inclusion of consortium holdings in discovery (e.g., PALCI), and other monographic representations (Harvard catalog, ebook index) affects requests flowing into the ILL service and the impact of meeting user needs without utilizing ILL through ebook subscriptions and DDA programs in our discovery environment. Using ILLiad add-ons and custom queues to move requests through various unmediated, semi-mediated, and mediated processes in a prioritized fashion, facilitates processing thousands of monographic requests (6,000+) with two staff members and a small cadre of student employees.
Sharing Special Collections Through ILL: An Update from the Ivy Plus and Big Ten Academic Alliance Consortia
Heidi Nance, Ivy Plus Libraries (Heidi's Slides)
Brian Miller, Ohio State (Brian's Slides)
The Ivy Plus Libraries and the Big Ten Academic Alliance (BTAA) have recently developed innovative solutions and workflows for facilitating the sharing of special collections through interlibrary loan. Presenters Heidi Nance (Ivy Plus) and Brian Miller (Ohio State) recently described these endeavors in a June 2018 ASERL webinar (video freely available online) and will now provide an update regarding their latest developments to provide access to special collections materials.
Single Interface Shipping: Streamlining Lending Procedures using OBILLSK Shipment Tracking
Courtney Taulbee, University of Kentucky
When it comes to departmental shipping, there may be a lot of repetitive steps that, while necessary, take more time than desired. We at the University of Kentucky Libraries had been wanting a more efficient solution. Before the 2016-2017 academic year began, we received an inquiry asking whether we would like to be a beta tester for Texas Tech University Libraries' newly created shipping portal that is now known as OBILLSK Shipment Tracking. We agreed and the experience changed our workflow procedures. This presentation will discuss our role as testers and the new implementations and outcomes that resulted from this collaboration.
Thinking Outside of OCLC: Acquiring the Unattainable
Sarah Harris and Joe Milillo, National Humanities Center
As a research institute serving patrons who often need materials not readily available in the US or OCLC member countries, it is important for us to be able to acquire esoteric and far flung materials. This presentation will cover non-OCLC requesting and discuss our process for acquiring materials such as out-of-print books, archival and special collections scans, books from foreign publishers, international government documents, and A/V materials. We will share our methods for working directly with archives, special collections, and booksellers in the US and around the world.
Tipasa for Current Users
Tony Melvyn and Julie Nye, OCLC
Join Tony Melvyn as he provides and overview of the newest Tipasa features and those planned in the near future. We will then open discussion to the audience to gather input from the libraries to share their practices and experiences with Tipasa.
Tipasa for Future Users
Tony Melvyn and Julie Nye, OCLC
Learn about the migration process to Tipasa. A brief overview of the Tipasa will be provided including the Patron interface and staff workflows. Tony will cover the current roadmaps for Tipasa. We will then open discussion to the audience.
What’s in the Graveyard of Undergraduate Requests: A Look Beyond the Grave
Kristine Shrauger and Judy Kuhns, University of Central Florida
In March 2017, construction closed various floors to the general public at the Hitt Library at the University of Central Florida. As a result, the Interlibrary Loan and Document Delivery Services department began providing Document Delivery Service to 53,000 undergraduate students in addition to the already 10,000 graduate students and 12,000 faculty. There was an uptick in the number of requests that the department saw over the course of 15 months. This presentation will focus on unearthing some of the strategies of supporting undergraduates during this construction phase. We will be digging up information regarding collection development, E-Resources, link resolvers, and circulation.
Lightning Rounds
Build It, and They Will Come? ILL Services for Distance Students
Paige Crowl, Candler School of Theology at Emory University
Candler School of Theology at Emory University recently implemented a distance education program for its Doctor of Ministry (DMin) students. The Interlibrary Loan department at Pitts Theology Library was tasked with developing a streamlined system to help these students borrow Pitts materials, as well as materials from other libraries, in a timely and efficient manner. Candler’s DMin program is growing steadily, but many distance students still do not realize they have access to these services.
The presenter will discuss the mixed success of the DMin borrowing program at Pitts, propose strategies for advertising ILL services to non-traditional patrons, and highlight the continuing challenges for ILL practitioners who work with distance students.
Sharing the Best Resource You Have
Rosemary Humphrey, Kennesaw State University
It is our business to share, but many of us do not share our best resource: our knowledge. Often people are thrown into Interlibrary Loan (ILL) with little to no training. Feeling lost, alone, and overwhelmed they do not know where to go to seek help. In 2017, the Georgia Library Association’s ILL Interest Group began holding meet ups across the state to connect people working in ILL. Lessons learned and tips for starting your own meet ups will be discussed.
This session will also be presented as a poster.
Where Do We Belong? Where Does Resource Sharing Fit in an Academic Library?
Renna Redd, Clemson University
Over the past 20 years the Resource Sharing Team at Clemson University has been its own independent unit, part of a merged reference and access services unit, and is now contemplating what it might mean to be part of acquisitions and collection management. This lightning talk will examine where resource sharing falls in common organizational structures, what other services might be included under the resource sharing moniker (at one point we also ran copy services), and also take into consideration how changes in today's academic libraries (e.g. cancelling Big Deal packages) are affecting resource sharing.
Poster Sessions
Decreased Time and Increased Productivity Using ILLiad’s Electronic Utility
Franzetta Judkins and Brenda Ray, Auburn University
In 2018, Auburn University Libraries started using the ILLiad Electronic Delivery Utility. This has been a useful tool that has introduced efficiencies in our workflows and is transforming our business operations and impact. This tool allows us to upload articles and ILLiad will send the articles to the requester automatically, saving us time and manpower. The system is capable of giving us a much faster response time. For example, article requests can now be fulfilled in some cases within seconds, and as many as 400 requests per day. In this presentation we will provide information on the features of the system. We will specifically cover fill rates, the total number of requests that are successfully sent out, and the total number of requests that are unsuccessful. We will also study unsuccessful requests and identify the factors that cause these failures.
Flags, Tags, and Custom Queues
Erika Anderson, Maggie Mason Smith, Jamal Williams, Clemson University
Clemson Libraries have been using ILLiad for more than a decade. Upon recently hosting OCLC for eventual Tipasa migration, we learned that we currently use flags the way we will need to use tags in the future. As Tipasa will not offer an option for custom queues, which are a major aspect of our workflow, we will need to adapt tags for use in place of custom queues, as well. This poster will outline our current plan for transforming our workflows after migration.
Shirley Thomas, Virginia Commonwealth University
Through negotiation with Brill, Francis & Taylor, Oxford University Press and Wiley, the Virtual Library of Virginia (VIVA) is able to loan whole eBooks without the use of restrictive software, the first for libraries worldwide. Requested items are delivered to borrowers via Odyssey and OCLC Article Exchange. This poster session will provide conference attendees with tips on negotiating whole eBook lending contracts with vendors, a brief list of general guidelines/principles for loaning whole eBooks, a brief description of how items are loaned to borrowing libraries, and issues still needing solutions.
Sharing the Best Resource You Have
Rosemary Humphrey, Kennesaw State University
It is our business to share, but many of us do not share our best resource: our knowledge. Often people are thrown into Interlibrary Loan (ILL) with little to no training. Feeling lost, alone, and overwhelmed they do not know where to go to seek help. In 2017, the Georgia Library Association’s ILL Interest Group began holding meet ups across the state to connect people working in ILL. Lessons learned and tips for starting your own meet ups will be discussed.