Last Updated: November 2025
Welcome to Sergio’s Creations Laser and Woodwork (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our Facebook chatbot or any other connected digital service (“the Services”).
By using our Services, you agree to the collection and use of information in accordance with this policy.
We may collect the following types of information:
Personal Information — such as your name, email address, phone number, or shipping address when you place an order, fill out a contact form, or communicate with us.
Facebook or Social Media Data — if you interact with our Facebook chatbot or page, we may receive public profile data (name, profile picture, and messages) as allowed by Facebook’s privacy settings.
Payment Information — processed securely by third-party payment providers (e.g., Etsy, PayPal, or other e-commerce platforms). We do not store your credit card information.
Technical and Usage Data — such as your IP address, browser type, device information, and browsing behavior to help us improve site performance and security.
We use your information to:
Fulfill and deliver your orders or custom product requests.
Provide customer service and respond to inquiries.
Operate, maintain, and improve our website and chatbot experience.
Send updates, promotions, or relevant information (if you opt in).
Comply with legal and tax obligations.
We do not sell or rent your personal data. We may share limited information:
With trusted third parties that help us operate (e.g., payment processors, shipping carriers, analytics providers).
With Facebook or Google, as required to provide chatbot or site functionality.
If required by law, regulation, or a court order.
Our website and chatbot may use cookies or similar technologies to enhance your browsing experience and collect analytics data. You can adjust your browser settings to decline cookies if you prefer.
We retain personal data only as long as needed to fulfill the purposes described in this policy. We implement reasonable security measures to protect against unauthorized access, alteration, or destruction of your information.
You may request to:
Access, correct, or delete your data.
Withdraw consent for data processing.
Manage or revoke Facebook permissions in your Facebook Settings.
To make a data-related request, please contact us at sergioscreationslw@gmail.com.
We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the updated “Last Updated” date.
If you have any questions about this Privacy Policy or your data, please contact:
📧 sergioscreationslw@gmail.com
🏢 Sergio’s Creations – Laser & Woodwork
San Antonio, TX, USA