Terms and Conditions

• Booking required.

• Emergency contact details must be provided.

• Cancellation fee may apply (If you wish to suspend the Services temporarily due to a planned holiday, please give us notice. )

• Payment required on the day via cash or bank transfer.

• Weekend and public & bank holidays fees will vary.

• Prices may be subject to change.

• Personal Care is not part of the service provision.

• Your information is personal to you and we will keep it safe and confidential at all times. We will never share or sell your information outside of Senior Life Help unless you give us explicit permission to do so (or it is a legal requirement for us to do so). 

• You must ensure that your home is a safe environment and free from any hazards or illness which may put the Helper at risk. 

• We accept no liability for any losses, costs, damages, claims or expenses in relation to your personal property, including your home. 

• We do not exclude, or limit in any way, our liability for: (a) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be limited or excluded by law. 

EVENTS OUTSIDE OUR CONTROL : This section applies to any act or event beyond our reasonable control. If an event outside our control affects our provision of the Services: 

• We will contact you as soon as reasonably possible to notify you if we cannot attend.

• Our provision of the Services will be suspended for the duration of events outside our control. We will restart the Services as soon possible after the event outside our control is over. 

• You must not rely on your Helper to perform medical services, even in an emergency. Your Helper is able to perform Cardiopulmonary Resuscitation (CPR) only under the direct guidance of the emergency services and provided that the member of staff feels comfortable and confident to do so.