Frequently Asked Questions

☁️ When will my order arrive?

- The ETA or Estimated Time of Arrival is posted in the description with other details such as price & required DP.

☁️ When should I pay the DP?

- Please settle the DP within a week so we can secure your order ASAP.

☁️ What is isf, lsf, pf, df?

1. Item Price: The price of the item(s) you wish to purchase is based on our current currency exchange rate.

2. Domestic Fee (DF): If the website you are ordering from does not offer free domestic shipping within Japan (JP), there may be a fee for shipping the item from the Japanese store to a Japanese address.

3. Pasabuy Fee: Our pasabuy fee is a service charge for facilitating your pasabuy order and handling the logistics or your order on your behalf.

4. International Shipping Fee (ISF): The international shipping fee covers the cost of shipping the items from Japan (JP) to the Philippines (PH). This fee will be divided among the buyers and is payable upon the arrival of the items.

5. Local Shipping Fee (LSF): There is a local shipping fee for delivering the items from our location to your specified address within the Philippines. The fee is determined based on the shipping method and the destination address.

6. Packaging Fee: We provide packaging materials such as bubble wrap and/or corrugated boxes to ensure the safe delivery of your items. A packaging fee may apply for shipping methods such as LBC or GGX.

☁️ Is COD available?

- We do not offer Cash on Delivery for pre-order items. However, you can claim and pay your remaining balance via Shopee Checkout with additional fees.

☁️ I'm looking for other merch of this certain character, is it available?

- Please message us and we'll check what merch is available for this character.

☁️ How much is the isf for this item? Can I get an estimate for int'l shipping fee?

☁️ Most of the items will shipped via Airmail, DHL or EMS (whichever is cheaper). Please use this as a reference for the price range of int'l sf. (this is per item)

As of June 1, JP Post announced that there will be an additional fees for international shipping fees.

- Big fuwakororin = 300-500

- Medium Fuwakororin = 200-300

- Acrylic stand, ballchains = 50-150

- Nendoroids = 250-350

- Box Set = 350-700 (depending on the size)

Airmail, EMS or DHL have a fast ETA hence the price. Anyone who doesn't like these prices, please refrain from ordering.

☁️ If the posted item has an ETA of 2-3 months or 1-3 months, the item will be shipped via sea cargo unless stated. In this case, the isf will be much cheaper compare to items ship via DHL or EMS. Please us this as a reference for the price of int'l sf. (this is per item)

- Big fuwakororin = 200 - 350

- Medium fuwakororin = 150 - 200

- Acrylic stand, ballchains = 50 - 100

- Nendoroids = 150 - 200

- Box Set = 150 - 300

Items ship via sea cargo will take months to arrive hence the cheaper price. Anyone who doesn't like these prices or waiting for a long time would be an issue, please refrain from ordering.

☁️ Where can I see the updates?

- Feel free to visit our Masterlist!

☁️ Is pasalo allowed? I want to transfer my order to my friend.

- We accept pasalo please message us on any of our page.

☁️Do you accept neppuri/offline services?

- As of the moment, we do not accept offline services.

☁️ Do you offer address rental? Solo box?

- We do not offer address rental or solo box.

For updates, kindly visit our Facebook page Secluded Bunny. If you have any questions, feel free to message us in our page!