FAQ'S

1. How do I pay rent?

We have an online payment system called PMC

2. What utilities should I take care of? 

• Residents are responsible for all utilities. Since our units are separately metered, residents are responsible for

  • • •  electricity (EDISON),

      •  gas (SOCAL GAS),

      •  water & sewer (Real Page Utility Management), and 

      •  trash ($20)

3. What Is the late rent policy?  

• Rent is considered late any time after the 3rd. 

4. Is renters insurance required?

• Yes - Industry standard requirements

  • • • $20,000 Personal Property

      • $100,000 Liability

5. What happens if I have to move out early?

• Please speak to the Resident Manager directly.

  • • • Lease break requests are considered on a case by case basis and depend on the reason for the lease break request. 

6. Can I make changes to the apartment?

• Any request to make changes would need to be submitted to the resident manager in writing. 

• Some changes may require an additional deposit and an agreement. 

• There is a required form available upon request.

7. How do I submit a maintenance request? What if it's an emergency? 

• Maintenance can be contacted via email: seaport.repairs@gmail.com or through the online portal PMC. 

• For after hours maintenance emergencies - call 310-347-1251

• Maintenance is on-site Mon-Fri 7:30am - 4:00pm

8. What can I expect when lease renewal time rolls around? 

• Residents who's units are in good standing will be sent renewal options about a month and a half prior to the end of the lease.

9. What is the pet policy? 

• We are a cat friendly community. However, you may see Assistance Animals on the property. 

• All animals need to be approved first before they can be brought on the premises.

10. Can you document any current damage in the apartment? 

• We conduct move-in walk through's during key pick up. 

  • • • During the inspection we make note of imperfections in the unit with specific description and picture if they can not be repaired.