EDUCATION
2019 – Dec 2023 PhD., Human Factors Psychology, Old Dominion University, VA
Dissertation: Framing automation trust: How initial interactions with automated driving systems influences automation trust and repair for human automation collaboration
2017 - 2019 M.S., Psychology, Old Dominion University, VA
Thesis: Whose drive is it anyway? Using multiple sequential drives to establish patterns of learned trust, error cost, and non-active trust repair while considering daytime and nighttime differences as a proxy for difficulty
2016 - 2017 Master’s Student, Engineering Psychology, New Mexico State University, NM
First Year Project: Driver’s Type of Response to Auditory Car Warnings in a Semi-Autonomous Vehicle Mediates Safety
2012 - 2016 B.S., Psychology - Purdue University, IN
Focus: Human Factors, Cognitive Psychology
Senior Research Project: Can the working memory representation of a stimuli mediate the Simon effect through variation in color category
RESEARCH LAB EXPERIENCE
2022 - 2023 Transportation REU Graduate Coordinator, Old Dominion University, VA
Supervisor: Yusuke Yamani, Ph.D.
During the summers of 2022 and 2023, I was the Graduate Coordinator for the Transportation Research Experience for Undergraduates at Old Dominion University, funded by the National Science Foundation. The focus was on surface transportation, primarily road vehicles, and the research that combines and evaluates these vehicles and human behavior. I helped throughout the entire process of recruiting students to the program, evaluating their applications, coordinating their arrival from across the US, planning, presenting, and attending workshops and seminars from various research foundations in government, academic, and industry, and mentoring the students throughout their time in the program. I also helped with preparation of the documentation and evaluation information to submit to NSF after the program was completed, and for the renewal of the program for the future.
2020 - 2023 Sona Research Coordinator, Old Dominion University, VA
Supervisor: Miguel Padilla, Ph.D.
This position consisted of maintaining the full organizational structure for the research conducted with undergraduates for the entire Psychology department. I oversaw contacting all the professors to get their course information and students to put them into the online research system and coordinating with administration to accomplish this task. It required a lot of data management and online system management to ensure every student was in the proper course and all the research they were scheduling with the various researchers online and on campus was properly counted. It required a lot of online interaction and coordination with dozens of courses, thousands of students, and dozens of researchers. I learned a good deal of organization and coordination of multiple different data streams along with people management, online IT, and a lot of reading and critiquing articles that students submitted if they were unable to participate in research studies (about 250 documents a semester).
2017 - 2023 Lab Manager, Old Dominion University, VA
Human-Automation Collaboration (HAC) Lab, PI: Jing Chen, Ph.D.
Responsible for running the day-to-day workings of the lab, managing, scheduling, and mentoring undergraduate research assistants, setup, and maintenance of the various experimental systems in the lab, assisting with maintaining the lab email account, and organizing bi-weekly lab meetings.
2017 - 2020 Graduate Research Assistant, Old Dominion University, VA
Advisor: Jing Chen, Ph.D.
Involved in various projects including the continued research of the Description-Experience gap in relation to human trust in automation and cyber-security, response types for warnings in semi-autonomous vehicles, assessing the dynamics of trust in automation for drivers of semi-autonomous vehicles in a variety of conditions and scenarios, and human driver responses to automated vehicle hacking. I helped design and run these various grant supported projects and more detail on the individual projects can be found in my portfolio.
2016 – 2017 Graduate Research Assistant, New Mexico State University, NM
Advisor: Jing Chen, Ph.D.
Involved in various projects that investigated the role of the Description-Experience gap and its role in human trust in automation and cyber-security, the influence of affective valence on spatial stimulus-response compatibility, auditory alert warnings in automated vehicles, and response types for warnings of semi-autonomous vehicles.
TEACHING EXPERIENCE
2022 – 2023 Transportation REU Graduate Coordinator, Old Dominion University, VA
Gave several lectures about research methods, scientific writing, and career development, as well as topics related to student questions.
2018 - 2020 Teaching Assistant for Criminal Behavior Psych, Research Methods, and Scientific Reasoning in Psych, Old Dominion University, VA
2017 Lab Instructor - Experimental Methods (PSY 310), New Mexico State University, NM
Responsibilities: I taught the weekly lab portion of the class, for which I designed the lectures, homework, and projects and graded all the content for the lab portion.
PROFESSIONAL GROUP MEMBERSHIP AND SERVICE
2022-2024 Reviewer for Surface Transportation Technical Group at the Human Factors and Ergonomics Annual Conference
2021 – 2022 Human Factors and Ergonomics Society (HFES) Student Chapter Webmaster, Old Dominion University, VA
2018 - 2021 Human Factors and Ergonomics Society (HFES) Student Chapter President, Old Dominion University, VA
Helped organize meetings and activities to encourage both undergraduate and graduate students build their knowledge about psychology and human factors. Received the Gold award recognition from the national organization each year.
2017 - Present Human Factors and Ergonomics Society (HFES) Student Chapter Member, Old Dominion University, VA
2015 – Present Human Factors and Ergonomics Society (HFES) National Student Member
2016 – 2017 Human Factors and Ergonomics Society (HFES) Student Chapter President, New Mexico State University, NM
2019 Volunteer Judge for the Virginia Junior Academy of Science competition hosted at Old Dominion University
Read research papers and listened to presentations by middle school students in the field of human behavior to encourage the pursuit of science and award exemplary work.
2019 Volunteer at the Revolution Conference in Virginia Beach
Volunteered at the Revolution Conference with the goal of helping individuals in the tech field share their research and work.
2019 Lab demonstration for Norfolk Preschool
Showed local preschool students the interesting applications of STEM by demonstrating how we can conduct research in automated driving with the goal of sparking interest in STEM at a young age.
2019 Lab tour leader for Prospective student’s day
Helped guide prospective undergraduate students through all the psychology labs to encourage them to attend ODU.
AWARDS
2018-2021 Gold Award for HFES Student Organization, Old Dominion University, VA
Earned the Gold (highest) level certification for outstanding student chapter while I was presiding as president, requiring excellence in numerous categories and conditions and a full documented report.
2020 - 2021 Outstanding Graduate Student Service Award, Old Dominion University, VA
2016 – 2017 Outstanding Graduate Student Award, New Mexico State University, NM
$400 Award
2016 First Place at Undergraduate Psychology Poster Session, Purdue University, IN
Title: Mediating the Simon Effect by Working Memory Representation
Advisor: Robert W. Proctor, Ph.D.
$200 Award
PUBLICATIONS AND PRESENTATIONS
Peer Reviewed Journal Publications
Mishler, S., Cody Parker, & Chen, J. (Accepted). Using Anthropomorphism, Transparency, and Feedback to improve Phishing Detection Aids. Theoretical Issues in Ergonomic Science.
Mishler, S. & Chen, J. (2023). Boring but Demanding: Using Secondary Tasks to Counter the Driver Vigilance Decrement for Partially Automated Driving. Human Factors.
Mishler, S., & Chen, J. (2023). Effect of automation failure type on trust development in driving automation systems. Applied Ergonomics, 106, 103913.
Garcia, K. R., Mishler, S., Xiao, Y., Wang, C., Hu, B., Still, J. D., & Chen, J. (2022). Drivers’ Understanding of Artificial Intelligence in Automated Driving Systems: A Study of a Malicious Stop Sign. Journal of Cognitive Engineering and Decision Making, 16(4), 237-251.
Chen, J., Mishler, S., & Hu, B. (2021). Automation Error Type and Methods of Communicating Automation Reliability Affect Trust and Performance: An Empirical Study in the Cyber Domain. IEEE Transactions on Human-Machine Systems.
Chen, J., Šabić, E., Mishler, S., Parker, C., & Yamaguchi, M. (2022). Effectiveness of lateral auditory collision warnings: should warnings be toward danger or toward safety?. Human Factors. 64, 418- 435.
Chen, J., Mishler, S., Hu, B., Li, N., Proctor, R. W. (2018). The Description-Experience Gap in the Effect of Warning Reliability on User Trust and Performance in a Phishing Detection Context. International Journal of Human-Computer Studies, 19, 35-47.
Yamaguchi, M., Chen, J., Mishler, S., & Proctor, R. W. (2017). Flowers and spiders in spatial stimulus-response compatibility: Does affective valence influence selection of task-sets or selection of responses?. Cognition and Emotion, 32, 1003-1017.
Peer Reviewed Conference Proceedings and Presentations
Mishler, S. & Chen, J. (Accepted for 2024) Is it Better Now? Using Swift Trust and Priming to Determine how Update Information Impacts Trust in Automation. Proceedings of the Human Factors and Ergonomics Society 68th International Annual Meeting. Washington DC: HFES. To be presented at HFES 68th annual conference in Phoenix, AZ.
Mishler, S. & Chen, J. (2024) Look What You Made Me Do: Using Swift Trust to Influence Responses to Vehicle Update Instructions. APA Division 21. Presented at The American Psychological Association Annual Convention, Seattle, WA.
Mishler, S. & Chen, J. (2023). Framing Updates: How Framing Influences Trust for Automated Driving Systems. Proceedings of the Human Factors and Ergonomics Society 66th International Annual Meeting. Washington DC: HFES. Paper presented at HFES 66th annual conference in Washington, DC.
Mishler, S. & Chen, J. (2022). Countering Driver Vigilance Decrement for Partially Automated Vehicles. Proceedings of the Human Factors and Ergonomics Society 66th International Annual Meeting. Washington DC: HFES. Paper presented at HFES 66th annual conference in Atlanta, GA.
Mishler, S., Garcia, K., Fuller-Jakaitis, E., Wang, C., Hu, Bin., Still, J., Chen, J. (2021). Predicting a Malicious Stop Sign: Knowledge, Exposure, Trust in AI. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Paper presented at HFES 65th annual conference in Baltimore, MD.
Garcia, K., Mishler, S., & Chen, J. (2021). Flood Warnings through a Mobile Navigation Application: Effects of Time Pressure and Flood Information Type. Proceedings of the Human Factors and Ergonomics Society Annual Meeting.
Garcia, K., Xiao, Y., Mishler, S., Wang, C., Hu, B., & Chen, J. (2021). Human perception of AI capabilities in identifying malicious roadway signs. The APA Conference on Technology, Mind & Society. Poster presented virtually online.
Mishler, S., Chen, J. (2020). The Rise, Fall, and Repair of Trust for Automated Driving Systems. Proceedings of the Human Factors and Ergonomics Society Annual Meeting. Paper presented at HFES 64th annual conference in Chicago, IL.
Mishler, S., Jeffcoat, C., Chen, J. (2019). Effects of Anthropomorphic Phishing Detection Aids, Transparency Information, and Feedback on User Trust, Performance, and Aid Retention. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 63, 183–183. Paper presented at HFES 63rd annual conference in Seattle, WA. Poster presented at the APA 127th Annual Meeting in Chicago, IL.
Mishler, S., Jeffcoat, C., Chen, J., Sabic, E. (2019) Lateral warnings: Collision or Avoidance: Should Auditory Warnings Be Toward Danger or Toward Safety? Proceedings of the Technology, Mind, and Society Conference. Paper presented at the APA:TMS 2nd annual meeting in Washington, DC.
Chen, J., Mishler, S., Hu, B. (2018). Conveying automation reliability and automation error type: An empirical study in the cyber domain. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Philadelphia, PA, USA, 62, 172–173. Paper presented at HFES 62nd annual conference in Philadelphia, PA.
Mishler, S., Chen, J. (2018). Effect of response method on driver responses to auditory warnings in simulated semi-autonomous driving. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, Philadelphia, PA, USA, 62, 1934–1938. Paper presented at HFES 62nd annual conference in Philadelphia, PA.
Mishler, S., Chen, J., Sabic, E., Hu, B., Li, N., & Proctor, R. W. (2017). Description-Experience Gap: The Role of Feedback and Description in Human Trust in Automation. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 61, 313-313). Paper presented at HFES 61st annual conference in Austin, TX.
Mishler, S., Chen, J., Sabic, E., Hu, B., Li, N., & Proctor, R. W. (2017). Trust the Warning: How Differences in Automation Design Influence User’s Trust and Performance for a Difficult Task. Paper presented at the 8th International Conference on Applied Human Factors and Ergonomics, Los Angeles, CA.
Sabic, E., Mishler, S., Chen, J., & Hu, B. (2017). Recognition of Car Warnings: An Analysis of Various Alert Types. Proceedings of the 2017 CHI Conference Extended Abstracts on Human Factors in Computing Systems, Denver, CO, USA, 2010-2016. Poster presented at CHI annual conference in Denver, CO.
Invited Book Chapters
Chen, J., Mishler, S., Long, S., Yahoodik, S., Garcia, K., & Yamani, Y. (2023) Human-automation interaction for semi-autonomous driving: Risk communication and trust. In: Duffy, V.G., Landry, S.J., Lee, J.D., Stanton, N. (eds) Human-Automation Interaction. Automation, Collaboration, & E-Services, vol 11. Springer, Cham.
RESEARCH INTERESTS
· Human in the Loop – Safety for human-machine systems, specifically Automated Driving Systems, Safety warnings both visual and auditory
Trust in Automation – Takeover Requests, Calibration over time, Repair/Dampening
Vigilance – Limiting vigilance decrement during automated driving.
Warnings and Alerts – Response methods and recognition of vehicle warnings
Cybersecurity – Phishing detection aids and AI computer vision attacks in vehicles.
SKILLS (SELECTED)
Experimental Design, Interviewing, Grant Writing, Leadership, Mentoring, Reviewer, Statistical analysis, Surveys, Task analysis, Teaching, Training, Usability testing
TOOLS (SELECTED)
· Data analysis: IBM SPSS Statistics, Microsoft Excel, R/RStudio, Jamovi, JASP
· Data collection: Amazon Mechanical Turk, Audacity, e-prime, iMotions, Observational Broadcast Software (OBS), Qualtrics, STISIM Drive, Tobii Eyetracker
· Design Tools: Adobe Photoshop, Adobe Premiere Pro, Adobe Illustrator, Audacity, DaVinci Resolve, HTML, Qualtrics, Visual Studio, WordPress