Policies and Procedures

At SC Massage and Beauty, we pride ourselves on providing you with a professional service and a high standard of quality care. The following policies and procedures serve as a guide for first-time and regular clients.

Health and Safety

Your health and safety is our number one priority. Upon arrival all new clients will fill out a consultation form prior to the treatment commencing.

We will begin every session with a discussion about your current health, any medical conditions or illnesses you have outlined in your health form and what you would like to achieve in treatment. It is your responsibility to inform us of any changes in your health status throughout your future treatments with us.

It is not the role of your therapist to diagnose illness or give any prescriptions unless specifically trained to do so. Therefore, we may refer you to your GP or other health professionals for diagnosis or further treatment. Additionally, in some cases, we may refer you to your doctor for medical clearance. We may also recommend that you consult with your primary health care practitioner before you participate in any treatments at SC Massage and Beauty.

Late Arrivals

Please arrive on time to your appointment. This allows you to have a relaxed and unhurried experience. If you arrive late, your appointment time may be shortened in order to keep on schedule. No full or partial refunds will be given as a result of late arrivals.

Cancellations, Reschedules and Missed Appointments

SC Massage, Skin & Beauty understand that sometimes schedules change and therefore are happy to reschedule appointment, we do request at least 24 hours notice when canceling or rescheduling your appointment.

Should you cancel less than 24 hours before your appointment, you may be charged 50% of the cost of the treatment booked. Cancellations less than two (2) hours before your appointment and missed appointments with failure to notify envision of non-attendance may incur the full cost of the treatment booked.

Professional Boundaries

Requests for sexual activities will not be tolerated, will be viewed as solicitation, and reported to relevant authorities. As a result, your treatment will end immediately and you will not be rescheduled.

Confidentiality and Privacy

We will only collect your personal details with your consent and we will only request information directly relevant to your treatment. Furthermore, data may be collected either online or in person, and will never be disclosed to any third parties, unless required by law or other health professionals in order to discuss safe practices in your treatment with us.

Complaints Policy

At SC Massage and Beauty, we take your feedback and complaints seriously and use them as an opportunity to improve our service to you. Please let us know if you are not happy for any reason. We can only address issues if we know that they exist.