# SCAV Support
Need help with SCAV? We're here to assist you!
## Contact Us
For support inquiries, please email us at:
📧 scavappteam@gmail.com
We typically respond within 24-48 hours.
## Frequently Asked Questions
### How do I start a quest?
1. Tap "Create New Quest" on the home screen
2. Select your city and theme
3. Choose your preferred quest length
4. Start exploring!
### How do I use hints?
If you're stuck on a challenge, tap the hint icon to reveal clues. You can view
multiple hints for each challenge.
### How do subscriptions work?
- **Free Trial**: Get 1 free quest to try SCAV
- **Basic Plan ($4.99/month)**: 1 quest per month
- **Unlimited Plan ($9.99/month)**: Unlimited quests
### How do I cancel my subscription?
Subscriptions are managed through your App Store account:
1. Open Settings on your iPhone
2. Tap your name → Subscriptions
3. Select SCAV and tap "Cancel Subscription"
### How do I delete my account?
1. Open the app and tap the profile icon
2. Tap "Delete Account"
3. Confirm deletion
Note: This permanently deletes all your data and cannot be undone.
### Is my location tracked?
No. SCAV does not track your real-time location. Quests are location-based, but we
don't store or monitor where you are.
### What age do I need to be?
You must be at least 13 years old to use SCAV. Users under 18 require parental
supervision.
### Can I create quests in any city?
Yes! SCAV supports cities worldwide.
### The app isn't working properly. What should I do?
Try these steps:
1. Force close the app and reopen it
2. Check your internet connection
3. Update to the latest version
4. Restart your device
5. If issues persist, contact us at scavappteam@gmail.com
## Report a Bug
Found a bug? Email us at scavappteam@gmail.com with:
- Description of the issue
- Steps to reproduce it
- Your device model and iOS version
- Screenshots (if applicable)
## Feature Requests
We love hearing your ideas! Email your suggestions to scavappteam@gmail.com