Scope Statement: Public Administration covering all processes of the LGU

Not Applicable Clauses: 

Clause 8.3 Design and Development - The Municipal Government of Sablayan does not design nor develop products since the Local Government Code of 1991, as well as the provisions for programs for implementation by the LGU from DILG, DOH, DENR, DSWD, DHSUD, DA, and other government institutions, serve as the basis for the services offered to the citizens of the Municipality of Sablayan.

For selected offices only with equipment calibration:

Clause 7.1.5.2 Measurement Traceability

Mission, Vision and Quality Policy

Service Process Model

The Municipal Government of Sablayan's service process model follows the PDCA (Plan-Do-Check-Act) cycle, ensuring continuous improvement and compliance with the ISO 9001:2015.

We identify citizen needs and expectations, establish policies, objectives, and processes, and define roles, guided by the Local Government Code of 1991, the Comprehensive Development Plan, the Annual Investment Plan, and the Legislative and Executive Agenda.

We implement processes and procedures, provide services and products to citizens of Sablayan, monitor and record performance, and consider our Relevant Interested Parties, all in accordance with our Citizens Charter. We have Management Processes, Core processes, which cover all services of the LGU, and Support processes. We cannot do this alone; we outsourced help from our externally provided services, guided by RA 9184 and the Civil Service Commission.

We monitor and measure performance against our objective through our Strategic Performance Management System and Internal Audit. We deliver our services by adhering to the ARTA and other compliance requirements, while considering our harmonized client satisfaction mechanism.

We take corrective actions for nonconformities, implement improvements and innovations, review and update policies and procedures.

This PDCA Cycle ensures that our LGU's services meet customer satisfaction standards, benefiting Sablayenos through the MATIBAY Governance Agenda.

Demographics Profile

Demographic Profile of the Local Government Unit (LGU) Workforce by Status of Appointment and Gender (Total of 1,658 employees). The data highlights a strong male representation in the overall workforce (920 Male vs. 738 Female), particularly within the most numerous category, MO JO (Job Order). 

Distribution of the LGU Workforce by Status of Appointment and Gender. The profile of the total 1,658 employees shows a slightly male-dominated workforce overall (920 Male vs. 738 Female). The data reveals that the MO JO (Job Order) status is the most dominant employment group, accounting for over half of the total LGU personnel (946 employees). Notably, the permanent workforce (412 employees) shows a reversed gender distribution, with a higher number of Female employees (229) compared to Male employees (183).