Organize and manage the executive's schedule, including scheduling meetings, appointments, and travel arrangements. Anticipate conflicts and proactively resolve scheduling issues.

Screen and prioritize incoming calls, emails, and other correspondence. Draft responses, prepare agendas, and manage communication on behalf of the executive.

Coordinate and schedule meetings, conferences, and events. Prepare meeting agendas, presentations, and materials. Attend meetings as required and take accurate minutes.

Managing information flow in a timely and accurate manner 

Rack daily expenses and prepare weekly, monthly or quarterly reports 

Arrange domestic and international travel itineraries, including flights, accommodations, transportation, and visa arrangements. Prepare travel expense reports and reconcile expenses.

Manage and organize documents, files, and records. Ensure confidentiality and accuracy of sensitive information. Maintain electronic and physical filing systems.

Overseeing the all 3 companies of this Group

Assisting in Organizational Process Activities like HR, Marketing, Vendors Searching, Client Managing

Sorted Personal Affairs and Tasks of CEO

Provide general administrative support, including photocopying, scanning, faxing, and filing. Assist with document preparation, proofreading, and editing.

Prioritize and manage multiple tasks and projects simultaneously. Anticipate the needs of the executive and take proactive steps to address them.

Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and team members. Serve as a liaison between the executive and other departments.

Oversee the performance of other clerical staff 

Act as an office manager by keeping up with office supply inventory 

Format information for internal and external communication – memos, emails, presentations, report.

Direct all operational aspects including distribution operations, customer service, human resources, administration and sales 

Bring out the best of branch’s personnel by providing training, coaching, development and motivation 

Lead, mentor, and motivate branch staff to achieve individual and collective goals. Provide guidance, support, and feedback to foster a positive work environment and enhance employee performance.

Oversee day-to-day operations of the branch, including customer service, sales, inventory management, and administrative tasks. Ensure that operational processes are efficient, effective, and in compliance with company standards.

Maintain a strong focus on delivering exceptional customer service. Resolve customer inquiries, complaints, and issues in a timely and professional manner. Build and maintain strong relationships with customers to promote loyalty and satisfaction.

Address customer and employee satisfaction issues promptly 

Adhere to high ethical standards, and comply with all regulations/applicable laws 

Network to improve the presence and reputation of the branch and company 

Develop and implement strategies to drive sales and revenue growth at the branch. Identify opportunities for new business development, cross-selling, and upselling products and services. Monitor sales performance and implement corrective actions as needed.

Assess local market conditions and identify current and prospective sales opportunities 

Develop forecasts, financial objectives and business plans 

Meet goals and metrics 

Manage budget and allocate funds appropriately 

Manage the branch budget and financial performance, including revenue, expenses, and profitability. Monitor key financial metrics and take proactive steps to optimize financial results and achieve targets.

Ensure compliance with all company policies, procedures, and regulatory requirements. Implement risk management measures to safeguard assets, mitigate risks, and maintain a safe working environment for staff and customers.

Collaborate with the marketing team to develop and implement marketing initiatives and promotional campaigns to drive brand awareness and attract new customers to the branch.

Prepare regular reports and analysis on branch performance, including sales metrics, customer satisfaction scores, and operational KPIs. Use data insights to identify trends, opportunities, and areas for improvement.

Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities 

Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs 

Stay abreast of competing markets and provide reports on market movement and penetration.