QUOTATIONS AND PROVISIONAL BOOKINGS

The Sandton Lodge Rivonia reserves the right to sell or re-quote venues and or accommodation issued as quotations. Quotations are non-binding and in no-way indicate that a provisional hold has been placed on venues or accommodation on behalf of the client, pricing is subject to fluctuation. 

Acceptance of quotations and provisional bookings by clients is by way of securing deposit and are strictly on a first come first served basis, it is not the responsibility of our reservations team to inform you that your quotation or unsecured provisional reservation has expired or that venues or rooms are no longer available.

DEPOSITS & SETTLEMENT

Sandton Lodge Rivonia reserves the right to sell accommodation held as a provisional reservation without a deposit after 48 hours. Purchased Orders as securing deposit will only be accepted from pre-vetted corporate clients who hold an account with the Sandton Lodge Rivonia; it is not the responsibility of our reservations team to inform you that your provisional booking has been cancelled due to non-payment.

50% DEPOSIT REQUIRED TO SECURE ANY SINGLE RESERVATION

100% PREPAYMENT REQUIRED FOR CONFERENCING, EVENT & GROUP BOOKINGS.

Direct Deposits: South African cheques or Bank Drafts in South African Rand should be deposited directly into the account:

Account Holder: Silifa Investments t/a Sandton Lodge Hotel

Bank: Nedbank Limited

Branch: RRB Sandown

Account No: 1091512027

Account Type: Current/Cheque

Branch Code: 19-33-05

Swift Code: NEDSZAJJ

Reference: Please use your booking “SLR” number as reference

NB: Copies of the deposit slip or EFT remittance, with guest or group details and reservation number must be emailed to Sandton Lodge Rivonia to confirm payment and to update records.  

Email: accounts@sandtonlodge.com or stay@sandtonlodge.com

CREDIT CARDS

All credit card payments require a signed letter/fax of authorization from the card holder to debit the stated amount from the said card, please request a credit card authorization form from the Loge.  Valid cards are American Express, Visa, MasterCard, and Diners.  This also applies to payment for extras at Sandton Lodge Rivonia if not done by the card holder personally.

CHECK-IN AND DEPARTURE TIMES

Room Check-in/arrival is from 14:30pm daily. 

Rooms are to be departed by 10:30am, should you require a late check-out please request such, dependant on availability, with our reservations desk, please note that a late departure fee may be applicable. 

CANCELLATIONS

Sandton Lodge Rivonia reserves the right to charge the following cancellation fees should a confirmed reservation be cancelled within the following period:

Booking may be cancelled 3 (three) days prior to date of arrival with no charge.

If cancelled later or in case of no-show, one-night accommodation will be charged per room booked. In event of early departure, 100% of original booking will be charged.

Group Bookings of 10 Pax or more are excluded from the above cancellation criteria and are subject to a revised cancellation policy as set out in our “GROUP RESERVATIONS POLICY”. - If cancelled less than 30 days prior to check, 100% cancellation will be charged.

Cancellation fees are calculated on the net rate per person. Please ensure that your clients are covered by a travel insurance policy to offset unforeseen cancellation. All reservation cancellations or amendments are valid only if advised in writing.

BISTRO RESTAURANT, BAR AND ROOM SERVICE

Kindly note that our Bistro Restaurant, Bar and Room Service is closed for Dinner Service over Weekends (Friday/Saturday/Sunday), alternative to which please feel free to make use of Uber Eats or Mr. Delivery services, there is a large selection of Restaurants and Takeaway outlets in the suburb of Rivonia, Sunninghill, Morningside should you wish to dine out, clients on Dinner Rate allowances will be catered for via a choice from Uber Eats.

BISTRO SERVICE TIMES

Breakfast is served from 07:00am – 10:30am daily.

Dinner is available from 14:30pm – 20:00pm Monday-Friday

Bistro Restaurant is clsoed for Dinner Service over weekends.

NOISE ETIQUETTE

Guests are kindly reminded that the Lodge is located in a residential neighbourhood with direct neighbours bordering the property, in addition there are other corporate clients accommodated on the property, as such note:

No Portable speakers are allowed on the patio, terrace, room-balconies, and garden areas. Consumption of Alcohol is not allowed in the pool area. Please keep noise levels to a minimum to ensure a pleasant environment for all our guests.

KINDLY NOTE We have a zero-tolerance policy towards Noise Complaints – intoxicated/disorderly or disruptive clients will have their accommodation cancelled and will be asked to leave the property our local Morningside SAPS officers are always helpful in this regard. 

SMOKING POLICY

All our Guest Rooms and Public Areas are Non-Smoking, according to South African Health legislation passed on the 30 September 2009 - it is illegal to smoke within 5 meters of any covered patio, terrace, door, or window of any public building. 

ALCOHOL CONSUMPTION:

Please note that the consumption of acholic beverages procured off-site or brought onto the property externally is forbidden with-in in all communal and public areas of the property this extends to areas such as The Main Patio Terrace, Lounge, Restaurant, Conference Venues, Pool area etc. Sandton Lodge Hotel is valid liquor licence holder and we do not allow any liquor brought from outside on to the property.

EVENT CATERING AND SPECIAL DIETARY REQUIREMENTS

The Sandton Lodge Hotel hosts a variety of meals for its meeting or event delegates including meals for specific diets, such as vegetarian, Halal and Kosher.  

Strict Halal and Kosher delegates require meals from a certified external supplier which will be at an additional cost. Final special dietary requirements must be indicated at least 1 (one) week prior to the event/meeting. Alcoholic and other beverages will be charged on a consumption basis.

CONDITION OF RESIDENCE/EVENTS

You warrant that you are duly authorized to sign for and bind all persons represented by you or for whom you are responsible (‘your party’) to these conditions of residence and, failing such authority or regardless of billing instructions, you agree to be personally liable for all amounts arising from the occupation or residence of your party and yourself at the Lodge.

You hereby agree, as a condition of your occupation of or residence at the Sandton Lodge Rivonia, that the owner, manager and or operator of the lodge and their affiliates and respective directors, officers, employees, agents and representatives (collectively ‘Simama Hotel Group’) shall not be responsible or liable for any accident or any injury or death or ill health of any person or the loss or destruction of or damage to any property, whether arising from fire, theft or any other cause whatsoever and by whomsoever caused or arising from the negligence or wrongful acts or omissions of Sandton Lodge Rivonia. You accordingly hereby irrevocably and unconditionally indemnify and agree to hold harmless Sandton Lodge Rivonia in respect of any responsibility and/or liability as aforesaid.

INDEMNITY CLAUSE AND PUBLIC NOTICES

The Sandton Lodge Rivonia, Simama Hotels, the Operator, Proprietors, Managers, or staff under their employ, will not be held liable for any loss of personal items, injury or damage sustained to person or property of the “client” whilst on the premises or with-in the immediate grounds.

The Client and/or Agent remains’ liable for any damage to the property, room, or venue, in addition to any breakage or theft of items from the suite, property or venue for the duration of the period booked.

Please note that our departure time is strictly 10:30AM unless alternative arrangements have been granted. Late Departure fees may apply. Missing or lost Room Keys, lanyards or card holders will incur an R150.00 replacement fee billable to the client.

The Client and/or Agent agrees to these abbreviated and full terms and conditions, and by acceptance of booking is contractually bound to such terms.

All rights, including right of admission reserved © Silifa Investments t/a Sandton Lodge Rivonia 2024