Practice making complaints and describing problems
What’s wrong with it?
Topics
Consumer complaints;
everyday problems;
electronics;
repairs
Speaking
Describing problems;
making complaints;
explaining something that needs to be done
Grammar
Describing problems with past participles as adjectives and with nouns;
describing problems with keep + gerund,
need + gerund, and
need + passive infinitive
Pronunciation
Contrastive stress
Listening
Listening to people exchange things in a store;
listening to complaints;
listening to repair people describe their jobs
Self-study
Listening to people’s problems with items they bought
Writing
Writing a letter of complaint
Reading
“Trading Spaces”: Reading about a TV show in which participants redecorate other people’s rooms
Activity
“Fixer-upper”: Comparing problems in two pictures of an apartment