SUPPORT
Need help with Rugcraft? Email us:
info@lekegames.com
We usually reply within two business days.
COMMON QUESTIONS
My progress is gone
Your progress is saved on your device, not in an account. If you
deleted the game and installed it again, it starts from level 1.
I paid but did not get my coins
Close the game completely and open it again — unfinished purchases
are completed on launch. If the coins still do not arrive, email us
and include the date of the purchase.
How do I turn off data collection
Turn off personalised advertising in your device settings — on iOS:
Settings, Privacy & Security, Tracking; on Android: Settings,
Privacy, Ads. If you are in Europe you can also withdraw the consent
you gave when you first opened the game.
I want my data deleted
Email us and we will delete the data linked to your installation.
See our Privacy Policy for details.
The game crashes or freezes
Tell us which iPhone you have and what you were doing when it
happened. Crash details help us fix it quickly.
Leke Yazılım ve Oyun A.Ş.
Esentepe Mah. Büyükdere Cad. No:127
Astoria Kempinski Residence, Istanbul, Türkiye