Roslyn Norton
Mitcham CR4 • 07947 586 087 • roslyn.norton@outlook.com
https://sites.google.com/view/roslyn-norton
linkedin.com/in/roslyn-norton • https://github.com/roslyn-norton
Profile
Organised, empathetic, and detail-focused administrator with 20+ years of experience in customer service, safeguarding, and operational support across hospitality, childcare, and community outreach. Recently transitioned into the tech sector, completing intensive training in Microsoft Excel, Power BI, SQL, Tableau, Python, and data analysis. This journey has sharpened my analytical thinking, problem-solving, and attention to detail skills, which are directly transferable to data-driven environments. I bring a unique blend of interpersonal warmth and technical capability, with a strong commitment to accuracy, confidentiality, and stakeholder support. Now seeking an entry-level Data Administration role to contribute to public service, support data-informed decision-making, and grow a meaningful career in data analysis.
Education & Qualifications
Power BI and Excel Diploma – Microsoft Office Courses UK (2025)
· Advanced dashboard creation
· scenario-based reporting
· PivotTables
· XLOOKUP
· Dynamic data visualisation
2025-Just IT Training Ltd, London - Digital Skills Bootcamp: Data Technician
An eight-week intensive bootcamp covering the fundamentals of Data Technician.
· Data, Big Data, and Data Structures
· Data Architecture & Governance
· Data Analysis using MS Excel.
· Introduction to Data Visualisation with MS Excel Tableau and Power BI
· Module 4- Data Analytics – Power BI
· Introduction to Database- Access & SQL Assignment
· Azure Fundamentals - Module 4- Fundamentals of data analytics
· Azure Fundamentals - Module 3- Non -relational data in Azure - Access (DB)
· Azure Fundamentals - Module 2- relational data in Azure (DB)
· Azure Fundamentals - Module 1- core data concepts- Software SAAS, Cloud
· Introduction using R analytical - Data cleaning and EDA with R Studio and R programming.
· Data Analysis via Python programming- Utilising Pandas, Matplotlib & Seaborn
2024-B2W Group Training Ltd, London – Gateway Qualification Level 2 Diploma in Digital and IT Skills
· L1 - Digital Skills Project
· L2 – Cybersecurity
· L2 – Digital Graphics
· L2 – Digital Skills Career Progression
· L2 – It Technical Support
· L2 – Networking
· L2 – Presentation Software
· L2 – Spreadsheet software
· L2 – Computer Programming
2024 - South Thames College – Digital and Administration Course
· L1 Extended Certificate in Personal Development for Employability
· L2 Certificate in Understanding Data Protection and Security
· L1 Award in Health and Safety Awareness
· L1 Certificate in Work Related Customer Services Studies
· L1 Certificate in Digital Skills
2024 – NCFE Level 1 Occupational Studies for the Workplace - Developing Customer Service Skills
2023 – Tigerlily First Aid Certificate
2014 – OCN Maternity Practitioner, Postnatal & Infant Care Education Course
2004 - 2007 University of Hertfordshire - BA Degree Model Design & Special Effects
2002 - 2004 Westminster Kingsway College - BTEC National in Art and Design
2000 - 2002 South Thames College - GNVQ Intermediate Art & Design
1995 - 2000 Burntwood School - GNVQ Intermediate Business Studies, 5 GCSE
Key Skills
Administrative Support: Diary management, data entry, document handling, compliance tracking, safeguarding
Customer Service: Calm, professional communication with vulnerable individuals, families, and professionals
Digital Proficiency: Microsoft Office Suite (Word, Excel, Outlook), Power BI, SQL, CRM systems
Attention to Detail: Accurate record-keeping, version control, process improvement, data integrity
Safeguarding & Confidentiality: Ofsted-compliant childcare, community outreach, GDPR awareness
Team Collaboration: Cross-functional liaison, stakeholder engagement, training, and mentoring
Data Visualisation with Tableau and Microsoft Power BI • Data Analysis using SQL and Excel • Microsoft Office Proficiency Cybersecurity Principles • Data Privacy Understanding • Digital Illustration Techniques • Teamwork Skills Communication Skills • Azure Fundamentals • Critical thinking/problem solving • Presenting information • Strong planning and organisation • Methodical approach • Creative • Attention to detail
Experience
Volunteer Support & Content Designer – Merton Growbaby, Mitcham (2025–Present)
Respond to community enquiries with empathy and professionalism
Maintain accurate records of service delivery and safeguarding
Design digital content for outreach and manage social media updates
Coordinate distribution of essential supplies to over 100 families
Full-time/Ad-hoc to Temp Nanny- Emergency/Holiday/Sole Charge for 18 years, across London, June 2000 till December 2024
Coordinated daily schedules, managing school pickups, extracurricular activities, and appointments efficiently.
Maintained open and transparent communication with parents regarding children's progress and any concerns.
Facilitated positive behaviour through reinforcement techniques, cultivating a respectful and harmonious household environment.
Developed engaging educational activities tailored to children's developmental stages, promoting intellectual growth.
Assistant Manager • Staines • Ask Italian • October 2007– 2011 March
Streamlined operational processes, resulting in a 15% increase in efficiency.
Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
Implemented promotional campaigns, ensuring staff were briefed, and displays were correctly arranged.
Oversaw daily operations, including opening and closing procedures, to maintain store standards.
Manager • London • Amaryllis Bar and Kitchen • October 2007 - March 2011
Negotiated contracts with suppliers, securing favourable terms that decreased costs by 10% annually.
Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
Developed and delivered comprehensive training programmes, improving team skills and performance.
References available upon request
Interests and Hobbies
With a passion for stories both real and virtual, I love getting lost in the pages of a gripping book or exploring the immersive worlds of computer games. My culinary adventures in the kitchen are always an exciting challenge, as I experiment with new recipes and flavours. Travelling fuels my curiosity and expands my horizons, allowing me to experience diverse cultures and breathtaking landscapes. Sister nights, where we paint and sip wine, are my cherished moments of bonding and creativity. Recently, I have also taken up crocheting, finding joy and fulfilment in crafting beautiful and practical items with my own hands.
