As an IT help desk level 1 support specialist here are my basic tasks:
• Provide first-line technical support to users via phone, email, and in-person, addressing hardware,
software, and network issues.
• Handle assigned incidents and if the incident cannot be resolved escalate issue to relevant IT
team and/or vendor as required.
• Identifies, researches, and resolves technical problems for end users on a variety of issues.
• Follow up with customers to ensure issue has been resolved
• Run reports to determine malfunctions that continue to occur.
• Assist with the setup, configuration, and maintenance of hardware and troubleshooting operating
systems (e.g., Windows, macOS) and software applications.
• Install, update, and patch software applications and operating systems.
• Prepare the required support documents, report and update solutions to avail adequate
documentation for problem solving and supporting users effectively.
• Creating, Copywriting, Design (Graphics and Videos) and Managing the Company’s social media.
• Creating auto response BOT.
• Integrating and promoting the company’s products to the customers.
• monitoring and analyzing social media data.
• planning and executing social media content.
• monitoring and managing the company's social media accounts
• managing social media complaints.
• monitoring and managing the company's social media accounts
• Managing the whole server that includes the In and out of the network, the VLAN that has installed and the whole Hotel System (IDS).
• Maintain and manage the In and out of the Network system.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• Maintaining the pos machines both the hardware and software parts.
• Installing and managing the POE WIFI access point.
• Installing, Managing and Repairing the laptops and Desktops.
• Managing the email and social media.
• Assisting the guests in any network matter.
• Installation and repairing of the network cables.
• Ensuring of cleanliness of all data equipment and computer rooms.
• troubleshoot of customer hardware and software problems on their devices.
• Preparing a Policy & Procedures for the IT Department and for the user departments.
• Anti-virus setup and day to day support.
• Monitors and maintains proper inventory of hardware and software license.
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
cooperatively plan lessons In conjunction with classroom teachers.
In conjunction with other ICT Integration Teachers, develops activities and resource materials for use with classroom teachers and students.
Organise the classroom and learning resources to create a positive teaching environment.
Plan, prepare and teach lessons that cater for all student ability ranges
•Maintain discipline
Coordinate activities and resources within a specific area of the curriculum, supporting colleagues in the delivery of this specialist area.
Stay up to date with changes and developments in the structure of the curriculum
Take part in school events and activities which may take place at weekends or in the evening
* Monitoring and Maintaning hardware and software.
* Updating computer software. as well as upgrading hardware and systems.
* Consulting with IT managers and other departments as required.
* Providing IT assistance to staff and customers.