At RestartMyTech, we take pride in providing our customers with high-quality refurbished technology at affordable prices. We understand that once you've made your purchase, you want it to arrive as soon as possible. That's why we aim to dispatch your order within two business days. Please note that our couriers do not operate on weekends.
Our shipping times can vary depending on your location, but we strive to get your order to you as quickly as possible. Please allow a minimum of three business days and a maximum of 14 business days for delivery. Our team works hard to ensure that all orders are carefully packaged and shipped out in a timely manner.
We want you to be completely satisfied with your purchase, and we believe that by offering a fast and reliable shipping service, we can achieve this goal. If you have any questions about our shipping policy or need to track your order, please do not hesitate to contact our friendly customer support team.
At RestartMyTech, we understand that sometimes customers may need to return a product for various reasons, including if they changed their mind or the product is defective and covered under warranty. In such cases, customers will be responsible for paying the shipping costs associated with returning the item to us.
If the product is covered under our warranty, we will work with the customer to ensure that the issue is resolved promptly and provide a replacement or refund as necessary. However, the cost of shipping the item back to us will still be the responsibility of the customer.
In cases where the customer simply changed their mind and no longer wants the product, we also require that the customer covers the shipping costs for the return. We understand that this may be inconvenient, but we believe it is a fair policy that helps us keep our prices competitive while still providing excellent customer service.
We strive to make the return process as easy and hassle-free as possible for our customers, and we are always available to answer any questions or concerns via Instagram about our return policy.
At RestartMyTech, we strive to provide our customers with the best support possible. We understand the importance of quick and efficient communication when it comes to handling customer inquiries, which is why we have dedicated customer support representatives who handle all of our customer's questions via our Instagram page.
However, we are also aware that not all customers may have access to Instagram or may prefer other methods of communication. Therefore, we are actively working on adding additional methods of contact, such as email and phone support, to ensure that our customers can reach out to us without any limitations.
We are committed to providing excellent customer service, and we believe that being available to our customers in a variety of ways is an important part of achieving that goal. So whether you have a question about our products, shipping, or anything else, you can always count on us to provide you with the support you need, through whichever method of contact works best for you.
At RestartMyTech, we take our customers' security seriously, which is why we only use PayPal for all payment transactions. PayPal is a trusted and secure payment gateway used by millions of people worldwide with a varity of payment options. This means you can feel confident that your payment information is safe and secure when you make a purchase with us. Using PayPal also allows for a quick and easy checkout process, so you can receive your refurbished technology as soon as possible. Rest assured that when you shop with RestartMyTech, you can shop with peace of mind.
At RestartMyTech, we understand that sometimes things don't always go as planned and customers may need to cancel their orders. While cancelling an order may be difficult in most cases, we still try our best to accommodate our customers' requests. If a customer contacts us via Instagram, we will do our best to work with them to find a solution. However, if the customer cancels their order within the same hour of placing it, the cancellation will be successful. We believe in providing the best customer service possible and we will work with our customers to ensure their satisfaction with their purchase.
The warranty covers any defects or faults that may arise with the product during the 2-year period from the date of purchase. If the product is found to be defective, the customer can return for a replacement or refund. The warranty does not cover accidental damage or misuse of the product. The customer must provide proof of purchase and the product's original packaging to be eligible for the warranty. The warranty is transferable to any subsequent owner of the product during the 2-year period.