Work Experience

September 2025- Present

Walton Classrom  Technology  Support

• Responding promptly to in-class technology issues and troubleshooting audiovisual, projection, and computer systems—including projectors, classroom PCs, microphones, and display setups—to ensure the seamless flow of classes and minimal disruption to instruction.

• Assisting instructors and students in operating AV and computing equipment, performing regular functionality checks before and between classes, and maintaining a professional, helpful presence to enhance the overall classroom experience.

• Managing IT assets and resolving service tickets using KACE, documenting incidents and support activities, and escalating unresolved issues to full-time staff to maintain reliable and efficient technical operations.

• Supporting Tech Center projects and faculty IT needs by managing and assisting IT initiatives with Agile methodology, setting up new computers, troubleshooting existing issues, and providing front office reception support to improve service delivery and user satisfaction.

June 2025-September 2025

Resaerch Assistant at the Department of Information Systems at University of Arkansas

·   Helped Department Chair Dr. Shaila Miranda with labeling, programming, data collection, coding, analysis and training other team members as part of a research team on projects (1) ICT-enabled alternate work arrangements and (2) commercialization of quantum computing

May 2024 - May 2025

Graduate assistant at the University of Arkansas

• Conducted literature reviews and assisted in academic research by analyzing datasets using Excel and Python for studies related to ERP systems and information systems topics

• Supported lesson preparation, assignment grading, and classroom activities for graduate-level ERP courses; helped students with SAP system navigation and project guidance

• Coordinated departmental communications, scheduled meetings, maintained academic records, and assisted faculty with operational and logistics tasks within the Information Systems department

November 2023 - May 2024

Analyst at KPMG Bangladesh

• Investigated whistleblower-reported fraud and compliance issues using Excel (VLOOKUP, XLOOKUP, Pivot Tables, Macros); identified 60% control gaps costing $5 billion and supported policy revisions for donor-funded programs by improving reporting accuracy by 50%

• Built KPI dashboards and conducted budget vs. actual analysis to improve monthly reporting, audit readiness, and financial forecasting accuracy minimizing $3 billion in expenses

• Created graphical reports and business narratives in Excel and PowerPoint to summarize data insights for stakeholders; collaborated cross-functionally with peers on reporting and dashboard deliverables

January 2020- October 2023

Freelance Project Research Assistant for Independent Consultant, Ferdousi Sultana Begum

• Analyzed data in Python and Excel to collaborate in drafting  gender budgeting policies and equality action plans through research and preparation

January 2019  - October 2023

Self-employed as Private Tutor for Home Tutoring

• Tutored 200+ higher Secondary Students of Business Concentration to provide better understanding on subject areas such as Accounting, Management, Finance, Business Economics, Business Entrepreneurship, Business Information Technology and Statistics. Prepared Lessons according to individual students' needs and monitored their progress through quizzes.

Education

May 2024  - May 2025

Masters of Information Systems

Sam M. Walton College of Business

University of Arkansas

January 2015- December 2018

Bachelor of Business Administration

Accounting and Information Systems

University of Dhaka

SKILLS

Programming Language: Python, HTML and ABAP Language (SAP), SQL

DBMS: Microsoft SQL Server, SAP HANA Studio, Neo4j

ERP System: SAP S/4 HANA (FI, MM and SD) and ERP Tally

Advanced Data Analytics, Visualization & Business Intelligence Tools: Power BI, Tableau, SAS EG and SAS E Miner, SAP Lumira, MATLAB, STATA, SPSS

Project management Tools: Microsoft Azure DevOps, GitHub, Git, Visual Studio Code

Microsoft Office Suite: Word, Excel, PowerPoint, Visio, Access

Additional Tools & Platforms: Outlook, Teams, SharePoint, Jupyter Notebook, Eclipse IDE, ERD Plus, SAP Business Technology Platform, SAP Analytics Cloud

Hard Skills: Visual Modeling, Reporting, Requirements Gathering, SWOT Analysis, Risk Management, Data Analysis, Strategic Planning, Sprint Planning, Business Process Modelling, User Story Writing, Backlog Management, Sprint Review, Data Visualization, Data warehousing, Data Integration, Data Wrangling, Agile methodologies, SCRUM, SDLC

Projects

Graduate Student, University of Arkansas                                                                                                                                      

1. SAP S/4HANA Configuration & Documentation

• Project Purpose: Implement SAP ERP for two companies to integrate financial, procurement, and sales processes.
  
  

• My Contribution: Led configuration of FI, MM, and SD modules; managed documentation via SAP Solution Manager using Waterfall methodology.
  
  

• Impact: Enabled full-cycle ERP system integration, improving operational transparency and standardizing business workflows.
  
  

2. SAP BTP App Development & ASUG Presentation

• Project Purpose: Simulate enterprise-grade app development using SAP BTP and demonstrate platform capabilities.
  
  

• My Contribution: Directed development using ABAP RESTful, SAPUI5/Fiori; deployed via SAP BAS and presented outcomes at ASUG 2025.
  
  

• Impact: Showcased successful cloud-native deployment, highlighting the business value of low-code/no-code tools in digital transformation.
  
  

3. ERP Simulation Game

• Project Purpose: Train team members in real-time decision-making across the ERP lifecycle (procurement to sales).
  
  

• My Contribution: Facilitated ERP simulation sessions and provided strategic oversight during decision-making processes.
  
  

• Impact: Strengthened participants’ ERP understanding, improving team responsiveness to dynamic supply chain challenges.
  
  

4. Data Warehouse Development in SQL Server

• Project Purpose: Centralize disparate data sources into a unified data warehouse for enterprise analysis.
  
  

• My Contribution: Managed design and implementation of the data warehouse; supervised ETL workflows using SSIS.
  
  

• Impact: Established a scalable data infrastructure that streamlined data ingestion and improved reporting efficiency.
  
  

5. OLAP Cube & Business Dashboards

• Project Purpose: Build multidimensional analytics and visual dashboards for sales insights.
  
  

• My Contribution: Oversaw SSAS cube creation and dashboard development in Power BI, Tableau, and SAP Lumira.
  
  

• Impact: Delivered actionable intelligence on pricing, performance, and trends that informed executive decisions.
  
  

6. Predictive Analytics Using SAS Enterprise Miner

• Project Purpose: Enhance data-driven decision-making with predictive modeling in diverse business domains.
  
  

• My Contribution: Led modeling using regression, clustering, decision trees, and neural networks in SAS EM.
  
  

• Impact: Provided accurate forecasting tools that supported customer retention, marketing effectiveness, and HR planning.
  
  

7. Customer Churn & Renewal Prediction

• Project Purpose: Identify churn risks and forecast subscription renewals to enhance retention strategies.
  
  

• My Contribution: Managed churn prediction project using SAS EM with various ML models and evaluated model performance.
  
  

• Impact: Enabled targeted interventions, improving customer lifetime value and reducing churn rates.
  
  

8. Sales & Marketing Data Analytics with Python/SQL/SAS

• Project Purpose: Analyze large datasets to assess marketing campaign ROI and product profitability.
  
  

• My Contribution: Supervised data extraction, transformation, and statistical modeling using Python, SQL, and SAS EG.
  
  

• Impact: Generated insights that influenced campaign targeting, product positioning, and revenue strategies.
  
  

9. Agile Website Projects with GitHub & Azure DevOps

• Project Purpose: Deliver websites using Agile practices to improve team collaboration and delivery speed.
  
  

• My Contribution: Acted as Product Owner; defined user stories, managed sprint planning, and coordinated releases.
  
  

• Impact: Achieved timely project delivery with improved feature alignment to end-user needs and stakeholder feedback.
  
  

10. Gen AI Research for EdTech Platform

• Project Purpose: Investigate the ethical, managerial, and innovation impacts of GenAI in an EdTech environment.
  
  

• My Contribution: Conducted and directed research, applying IS theory to real-world platform use (Programiz).
  
  

• Impact: Delivered strategic insights to guide ethical and effective adoption of GenAI tools in educational technology.

Extra curricular Activities

• Volunteered at Jane B. Gearhart Full Circle Food Pantry, Fayetteville, AR to assist in assembling packages, packaging products in proper quantity, checking food quality, and removing expired products

• Worked as a General Member for 3 years and as an executive for 1 year at University of Dhaka Accounting Forum. This student club organizes various accounting-related programs (e.g., seminars, case competitions, and academic debates). Worked as a project coordinator for events and also allocated event budgets as an executive

Hobbies

• Travelling

• Hiking

• Running

• Reading 

• Listing to Music