Welcome to my professional portfolio. I am Rita, a seasoned customer service specialist with a passion for delivering exceptional service and solving complex problems. Explore my experience and projects to learn more about my journey

Hi, I'm Rita Nnamani – Customer Service Specialist & Virtual Assistant

Introduction!

"Welcome to my professional portfolio! I am a dedicated customer service specialist and Certified Virtual Assistant with over six years of experience in resolving complex customer issues, streamlining processes, and enhancing client satisfaction. Explore my journey, achievements, and skills that make me a strong asset in any organization."

About Me

Who I Am: A summary of my professional journey, highlighting key roles and accomplishments.

I started my career as a call agent at DSTV/GOtv Nigeria Limited and have grown into a versatile customer service expert and virtual assistant. My experience spans telecommunications, virtual support, and customer care roles in fast-paced environments."

Rita_Nnamani_For new and Innovative products and Services_2024

Proposal For New and Innovative Products and Services

Skills & Expertise

Core Skills: Use bullet points to highlight:

Customer Relationship Management (CRM).

Problem-solving and conflict resolution.

Google Workspace proficiency.

Team supervision and performance tracking.

Virtual assistant skills (calendar management, email communication).

Tools Proficiency:

CRM: Salesforce, HubSpot.

Project Management: Trello, Asana.

Communication: Slack, Microsoft Teams.

Experience

Customer Care Executive, Globacom Nigeria Limited (2021 – Present)

Resolved 95% of customer complaints within 24 hours.

Trained new team members on customer handling protocols.

Customer Care Representative, Spectranet Limited Nigeria (2018 – 2021)

Streamlined inquiry resolution, reducing turnaround time by 30%.

Call Agent – DSTV/GOtv Nigeria Limited (2017 – 2018)

Managed high volumes of customer inquiries, achieving an 80% first-contact resolution rate.

Certifications

ALX Virtual Assistant Training (2024
Customer Handling & Active Listening Courses

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