PROFESSIONAL SUMMARY
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Customer Service Specialist and Virtual Assistant with over six years of experience in delivering exceptional customer support and streamlining operations for businesses. Adept at resolving complex issues, maintaining high satisfaction levels, and enhancing client retention through efficient communication and problem-solving. Proficient in various CRM tools and project management software, I aim to leverage my skills in a dynamic work environment, bringing value to teams and exceeding service expectations.
Increased customer satisfaction scores by 20% through effective resolution of customer complaints at Globacom Nigeria Limited.
Resolved 95% of customer inquiries within 24 hours, contributing to enhanced service efficiency.
Reduced turnaround time for inquiry resolution by 30% at Spectranet Limited Nigeria through process improvements.
Trained 15+ team members on customer service protocols, leading to a 10% increase in team performance scores.
Work experience
Work experience
Customer Care Executive at Globacom Nigeria Limited (2021 – Present)
Provide top-notch customer service, managing inquiries, and resolving issues promptly.
Expertise in CRM tools, customer communication, and process optimization.
Customer Care Representative at Spectranet Limited Nigeria (2018-2021)
Managed initial customer contact and escalated complex queries to ensure customer satisfaction.
Assisted in preparing team reports and briefings for smooth operations.
Call Agent at DSTV/GOtv Nigeria Limited (Outcess Nigeria Limited) (2017-2018)
Provided frontline support to resolve customer issues efficiently.
Anchored team briefings and supported supervisory roles.
Education
Education
Education & Certifications:
B.Sc. in History & International Relations, Ajayi Crowther University, Oyo State (2011 – 2015)
Certified Virtual Assistant, ALX (September 2024)
Key Skills:
Customer Handling & Communication
Google Workspace (Docs, Sheets, Calendar)
CRM Tools (Proficient in various systems)
Problem-solving & Escalation Management
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Google Sites
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