Last Updated: September 21, 2026
This Privacy Policy explains how RideX collects, uses, stores, shares, and protects information when users access the RideX Passenger and RideX Driver applications.
This Privacy Policy applies to:
RideXPassenger
Package Name: com.ridexapp.passenger
RideXDriver
Package Name: com.ridexapp.driver
Developer / Company: Use the exact developer or company name shown in your Google Play Console
Privacy Contact: shashank.katti@primepro.ai
RideX may collect the following types of information:
Name
Phone number
Email address
Profile information
Account identifiers
Authentication information
Device identifiers
Push notification tokens
Ride and trip information
Pickup location
Destination location
Ride status
Ride history
Driver and passenger identifiers
Timestamps
Precise location data
Approximate location data
Crash and diagnostic information
Application and technical information
Payment-related information, where applicable
RideX may collect precise or approximate location information to provide:
Ride booking
Driver matching
Navigation
Pickup services
Drop-off services
Live ride tracking
Route guidance
Trip status updates
Driver availability
Driver-to-passenger location sharing during active rides
RideXDriver may collect precise location information:
While the driver is using the application
When the driver goes online
During an active ride
When the application is running in the background
When the application is not actively visible on the screen, where required for an active ride
Background location may be used to:
Show the driver's current position
Provide navigation and route guidance
Match drivers with passengers
Update trip progress
Provide pickup and drop-off information
Share the driver's live location with the passenger during an active ride
Maintain ride status updates
We may collect information related to rides, including:
Pickup location
Destination
Ride status
Driver identifier
Passenger identifier
Ride history
Ride timestamps
Route information
Trip progress
Cancellation information
Other information required to provide ride services
RideX may collect:
Device identifiers
Device information
Operating system information
Application version
Push notification tokens
Crash logs
Diagnostic information
Technical information required for application security and reliability
We may use collected information to:
Authenticate users
Create and manage user accounts
Match passengers with drivers
Provide real-time driver tracking
Provide live ride tracking
Process ride requests
Manage ride status
Provide navigation
Support pickup and drop-off services
Send ride notifications
Send account notifications
Maintain ride history
Improve application performance
Improve application reliability
Detect and prevent fraud
Maintain application security
Provide customer support
Comply with applicable legal requirements
RideX may use third-party service providers, including:
Firebase Authentication
Firebase Realtime Database
Firebase Cloud Messaging
Cloud hosting providers
PostgreSQL database services
Mapping and navigation services
Payment service providers
Analytics and monitoring services
These services may process data where necessary to provide RideX functionality.
Where payment functionality is available:
Payments may be processed by third-party payment providers
Payment providers may collect information necessary to complete transactions
RideX does not intentionally store complete payment card credentials unless specifically required and disclosed
Payment-related information may be processed according to the privacy policies of the applicable payment provider
RideX may share information:
With drivers where necessary to provide ride services
With passengers where necessary to provide ride services
With service providers supporting RideX
With hosting and database providers
With authentication providers
With mapping and navigation providers
With payment providers
Where required by law
To prevent fraud or abuse
To protect users
To protect RideX services
RideX does not sell personal information unless explicitly disclosed and permitted by applicable law.
RideX retains information only for as long as reasonably necessary to:
Provide RideX services
Maintain user accounts
Maintain ride history
Meet legal obligations
Resolve disputes
Prevent fraud
Enforce applicable agreements
Maintain security and operational records
Information may be deleted or anonymized when it is no longer required.
Users may request deletion of their RideX account and associated personal data.
Users may request deletion:
Through the application, where account deletion functionality is available
Through the RideX account deletion webpage, where provided
By contacting us at shashank.katti@primepro.ai
Deletion requests may be subject to information that must be retained for legal, security, fraud-prevention, or regulatory reasons.
RideX uses reasonable technical and organizational safeguards designed to protect user information from:
Unauthorized access
Unauthorized disclosure
Misuse
Loss
Modification
Destruction
However, no electronic transmission or storage system can be guaranteed to be completely secure.
RideX is not intended for children unless explicitly stated otherwise.
We do not knowingly collect personal information from children in violation of applicable law.
If we learn that personal information from a child has been collected unlawfully, we will take appropriate steps to delete that information.
We may update this Privacy Policy from time to time.
Changes may be made to reflect:
Application updates
New features
Changes in data practices
Legal requirements
Security requirements
Changes to third-party services
The latest version of this Privacy Policy will be published on this page.
For questions, privacy requests, account deletion requests, or data deletion requests, contact:
Email: shashank.katti@primepro.ai
App: RideXPassenger
Package: com.ridexapp.passenger
App: RideXDriver
Package: com.ridexapp.driver
Developer / Company: Fuelo Technology Pvt Ltd