The goal of my research is to understand the ways in which information practices, and in particular the use of ICT, contribute to social inclusion and social justice.

I argue that access to computers and other technologies is not sufficient to achieve human development. Beyond access, the skill and capacity to make effective use of the technologies (something we have called “social appropriation”), and the existence of an enabling environment (policy, regulation and good will) are also crucial if ICT are to contribute to improve the lives of marginalized and underserved communities.

Technology is not good or bad, but it is not neutral. Left alone, it tends to replicate or amplify existing inequalities in society.