CLIENT Cases

CHAUCER FOODS

Chaucer make freeze-dried foods in Europe, the US and China.

RELAY worked with them in all sites to introduce Lean improvement practices including end to end Value Stream Mapping and standardised work systems to capture and share best practices.

"The e-SOP system works really well, it’s really simple to use to edit. It’s a real benefit to the company and will allow us to share knowledge not just across this site but also to our sites in France and China".

Michael, Production Operator

CONTITECH BEATTIE

Contitech Beattie manufacture flexible hoses, couplings and other fluid transfer systems for the oil and gas industries.

Alongside new managing director, RELAY worked with the 3 business units teams to increase sales focus and customer service. The company saw a 50% Growth in Turnover and a 100% Growth in Profitability over 3 years.

“We have a new clarity to what we are doing and why we are doing it. It has greatly increased our team’s ownership and ability to think strategically. It’s now an ongoing process; not just ‘let’s see how we get on in 12 months time".

Tom Henderson, Business Unit Manager

DS SMITH

DS Smith is a leading provider of sustainable packaging solutions, paper products and recycling services worldwide.

RELAY trained their supply chain planning team and then worked with them to create a custom supply chain planning tool, using Microsoft Power BI.

This specialist knowledge was then handed over to in-house experts who can now maintain and develop the system further.

“You have the ability to take on potentially complicated business processes and create simplified design solutions with the end user always in mind. We are delighted not only with the final product, but particularly with the way Andy has helped us take on the ownership and management of the tool in-house.”

Matthew Kay, Senior S&OP Manager

MCCORMICK FOODS

McCormick is the global leader in producing seasoning and sauces for the food industry.

RELAY worked with their team at the plant in Littleborough to build a Value Stream Map. mapping machine capacities, process bottlenecks, process lead times and inventory to identify the best improvement opportunities. This resulted in the doubling of line output in 18 months.

“Before the workshop we had no route-plan; we were just reacting to different ideas and opinions. The Value Stream and Strategy maps gave us the clarity to see and prioritise what we needed to do to bring about the change.”

Brian Mullan, Operations Manager

MECH-TOOL ENGINEERING

Mech-Tool make safe working structures for the oil and gas industry and are an example of a company thriving in challenging economic conditions.

RELAY worked with them in business strategy workshops to increase sales and also cost down initiatives to improve the bottom line. In around 14 months its turnover grew from £9M to over £17M.

"This strategy workshop has been the best course that I have been on in my professional career.'

Phil Bullock, General Manager

pFIZER

In European pharmaceutical sites that make 'The Pill' through to the COVID vaccine, the Team helped to create Lean specialists and to introduce Lean culture and systems.

Supply chain mapping tools, such as Value Stream Mapping, revealed bottlenecks and cost savings throughout the supply chain. Finally in-house experts were created to carry the improvement momentum forward.

'We've learned how to see the opportunities for improvement better than ever before, and then been able to engage our people to realise the gains.'

Brian Dickinson, Site Improvement Manager

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