⚠️ CRISIS SUPPORT - If you are in immediate danger:
Emergency Services: 911
National Suicide Prevention Lifeline: 988
Crisis Text Line: Text HOME to 741741
National Domestic Violence Hotline: 1-800-799-7233
LGBTQ National Hotline: 1-888-843-4564
SAMHSA Mental Health: 1-800-662-4357
This app is not a substitute for professional mental health care or emergency services.
Contact us:
Email: arringtonmobile@gmail.com
Response time: 24-48 hours
Q: How do I create an account?
A: Download the app and choose to either register with email or continue anonymously. Anonymous accounts have limited features but can be upgraded later.
Q: Can I upgrade from anonymous to a full account?
A: Yes! Go to Profile → Create Account. Your data will be transferred to your new account.
Q: I forgot my password. How do I reset it?
A: On the login screen, tap "Forgot Password" and follow the email instructions.
Q: How do I delete my account?
A: Go to Profile → Privacy & Security → Delete All Data. This action is permanent and cannot be undone.
Q: How does the AI mediation work?
A: Our AI analyzes your conversation patterns and provides personalized guidance based on proven conflict resolution techniques and relationship psychology.
Q: Is my conversation data private?
A: Yes, your conversations are confidential. We use encryption and secure storage. See our Privacy Policy for full details.
Q: What's the difference between regular and crisis mode?
A: Crisis mode provides immediate emotional support and safety resources. Regular mode focuses on relationship conflict resolution and communication improvement.
Q: Can I export my conversation history?
A: Yes, go to Profile → Privacy & Security → Export Data to download your conversations.
Q: What's included in the free vs. Pro plan?
Free: Limited daily mediation messages, basic analysis features
Pro: Unlimited usage, advanced analytics, priority support, export features
Q: How much does Pro cost?
A: Current pricing is displayed in the app. Prices may vary by location and are billed through your App Store account.
Q: How do I cancel my subscription?
A: Cancel through your device settings:
iOS: Settings → Apple ID → Subscriptions → Relationship Rescue → Cancel
Android: Play Store → Account → Subscriptions → Relationship Rescue → Cancel
Q: Can I get a refund?
A: Refunds are handled by Apple/Google according to their policies. Contact App Store support for refund requests.
Q: When does my subscription renew?
A: Subscriptions automatically renew at the end of each billing period unless cancelled. Check your App Store account for exact renewal dates.
Q: The app is crashing or won't load.
A: Try these steps:
Force close and restart the app
Restart your device
Update to the latest app version
Check your internet connection If issues persist, contact support with your device model and iOS/Android version.
Q: I'm not receiving notifications.
A: Check that notifications are enabled:
iOS: Settings → Notifications → Relationship Rescue
Android: Settings → Apps → Relationship Rescue → Notifications Also ensure notifications are enabled within the app settings.
Q: My conversations aren't syncing between devices.
A: Make sure you're logged into the same account on both devices. Anonymous accounts don't sync. Create a full account to enable sync.
Q: What data do you collect?
A: We collect conversation content, usage analytics, and basic profile information. See our Privacy Policy for complete details.
Q: Do you share my conversations with anyone?
A: We do not share your personal conversations. We use secure AI services to generate responses, but this data is processed securely and not stored by third parties.
Q: How can I control my data?
A: You can view, export, or delete your data anytime through Profile → Privacy & Security.
Q: Is my data encrypted?
A: Yes, we use industry-standard encryption for data storage and transmission.
Be honest and detailed in your conversations for better AI guidance
Use crisis mode if you're feeling emotionally overwhelmed
Review your insights regularly to track progress
Practice the communication techniques suggested by the AI
A communication improvement tool
Conflict de-escalation guidance
Relationship education resource
Supportive AI companion
Professional therapy or counseling
Medical or mental health treatment
Emergency crisis intervention
A replacement for professional help
Ensure you're using the correct email address
Check for typos in your password
Verify your internet connection
Try resetting your password
Verify your payment method in App Store settings
Ensure sufficient funds/credit available
Try restarting the purchase process
Contact App Store support for billing issues
Update to the latest app version
Check if you're on free vs. Pro plan
Verify internet connection for AI features
Restart the app completely
Consider professional support if you're experiencing:
Persistent relationship conflicts that don't improve
Thoughts of self-harm or suicide
Domestic violence or abuse
Severe depression or anxiety
Substance abuse issues
Psychology Today: Find local therapists
BetterHelp/Talkspace: Online therapy platforms
Employee Assistance Programs: Through your workplace
Community Mental Health Centers: Sliding scale fees
Found the app helpful? Please consider leaving a review in the App Store. Your feedback helps us improve and helps others discover the app.
Issues with the app? Contact us directly before leaving a negative review - we're committed to resolving any problems quickly.
Privacy Policy
Terms of Service
We're always working to improve Relationship Rescue. Send feature requests and feedback to: arringtonmobile@gmail.com
Common requested features we're considering:
Couple's mode for shared sessions
Integration with calendar apps
Additional relationship types
Multiple language support
Before contacting support, please:
Check this FAQ for your question
Update to the latest app version
Note your device model and operating system version
Describe the specific issue and steps to reproduce it
Email: arringtonmobile@gmail.com
Include in your email:
Device model (iPhone 14, Samsung Galaxy S23, etc.)
Operating system version (iOS 17.1, Android 13, etc.)
App version (found in Profile → About)
Detailed description of the issue
Screenshots if helpful
Disclaimer: This app provides supportive guidance but is not a substitute for professional mental health care, medical advice, or emergency services. Always consult qualified professionals for serious relationship or mental health concerns.