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Patient Navigator In Oncology
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Copy of -A cancer diagnosis is life-changing. Onco-720p-250305.mp4Objective of this course; The objective of this course is to equip patient navigators with the knowledge, skills, and compassion needed to guide oncology patients through their healthcare journey. Learners will develop effective communication strategies, understand key medical processes, and provide emotional and logistical support to enhance patient outcomes.
PHASES OF THE DESIGN PROCESS
PHASES OF THE DESIGN PROCESS
Description:
Designed and developed engaging learning experiences using instructional design principles to enhance knowledge retention and application.
Responsibilities:
Created instructional materials through action mapping, storyboarding, prototyping, visual design, and e-learning development to align with learner needs and objectives.
Tools Used:
Utilized Articulate Storyline 360, Vyond, PowerPoint, Google Docs, MindMeister, Freepik, and Canva to design and develop interactive and visually appealing training content.
Target Audience
Target Audience
The target audience for this training module is patient navigators working in the oncology department or clinic. These individuals assist cancer patients by providing guidance, emotional support, and logistical help throughout their treatment journey. The training is designed for new and experienced patient navigators, including nurses, social workers, and healthcare professionals who support patients in understanding their care plans, coordinating appointments, and accessing resources.
My Process
Process Used to Determine Need
Process Used to Determine Need
Initial Consultation: Conducted initial meetings with key stakeholders, including sales managers, HR, and senior leadership, to discuss perceived training needs and goals.
Data Collection: Implemented surveys, interviews, and focus groups to gather detailed information from the sales team and other relevant parties.
Performance Analysis: Analyzed sales performance data and customer feedback to identify specific areas where training could have a significant impact.
Gap Analysis: Compared current sales practices and performance with desired outcomes to identify gaps and areas for improvement.
Solution Evaluation: Evaluated different training solutions (in-person, blended, e-learning) and determined that e-learning was the most suitable option based on the needs identified.
Pilot Testing: Developed a pilot module of the e-learning course and tested it with a small group of sales team members to gather feedback and make necessary adjustments before full rollout.
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Needs Analysis
Needs Analysis
Needs Analysis
Needs Analysis
1. Training Need
Oncology patients often face complex healthcare systems, emotional distress, and barriers to accessing care. Patient Navigators need structured training to effectively support and guide patients through their treatment journey with compassion and efficiency.
2. Target Audience
New and existing Patient Navigators in oncology clinics and hospitals
Healthcare professionals transitioning into the Patient Navigator role
Social workers or administrative staff involved in patient support
3. Data Collection Methods
Surveys distributed to oncology staff and patients to assess current challenges in navigation services
Interviews & Focus Groups with experienced Patient Navigators to understand skill gaps and common obstacles
Review of Performance Data from patient satisfaction scores, navigation efficiency, and missed appointments
4. Identified Gaps
Lack of standardized communication strategies for delivering difficult news
Inconsistent knowledge of available resources for patients (financial aid, support groups, transportation)
Need for better cultural competence and sensitivity training
Challenges in coordinating care across multiple departments
Problems and Solutions
Problems and Solutions
Proposed Solution
Instructor-Led Training (ILT) with hands-on role-playing, case studies, and group discussions
Development of a structured onboarding program for new Patient Navigators
Creation of a resource guide with key patient services and referral pathways
Incorporation of accessibility features to accommodate diverse learning needs
Problem & Solution Summary
Problem: Patient Navigators lack a standardized, structured approach to effectively guiding oncology patients through their treatment journey. This results in inconsistent patient support, communication barriers, and missed opportunities for improved patient outcomes.
Solution: Implement a comprehensive training program that equips Patient Navigators with the necessary skills, knowledge, and tools to provide compassionate, effective, and culturally competent guidance to oncology patients.
Tools Used To Create E-Learning Courses
Tools Used To Create E-Learning Courses
PATIENT NAVIGATOR ILT DESIGN DOCUMENT.docxDesign Document
Design Document
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PATIENT NAVIGATOR STORYBOARD FOR PPP.docxStoryboard
Storyboard
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PATIENT NAVIGATOR ILT FOR FACILITATOR.docxFACILITATOR GUIDE
FACILITATOR GUIDE
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PATIENT NAVIGATOR ILT PARTICIPATOR GUIDE.docxPARTICIPANT GUIDE
PARTICIPANT GUIDE
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Micro-Learning
Micro-Learning
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