Reclaim Coaching — Terms & Conditions

Effective Date: 20/10/2025
Business Name: Reclaim Coaching
Contact: reclaimcoaching.au@gmail.com

1. Agreement Overview

By purchasing, enrolling, or participating in any Reclaim Coaching program, service, or digital product (“Services”), you (“Client”) agree to the following Terms & Conditions. These terms form a binding agreement between you and Reclaim Coaching (“Coach”, “we”, “us”).

2. Nature of Services

Reclaim Coaching provides holistic fitness and mindset coaching — including exercise programming, education, mentorship, and community support. All programs are designed for general educational and wellness purposes and do not substitute for medical, psychological, or allied health advice.

You are encouraged to consult your doctor or healthcare provider before beginning any new exercise or nutrition program.

3. Client Responsibilities

You agree to:

• Provide complete and accurate information about your health, injuries, and goals.
  
  

• Use the programs and resources as intended, following all safety instructions.
  
  

• Seek medical advice if any exercise or activity causes discomfort, pain, or concern.
  
  

• Respect the community guidelines, privacy, and wellbeing of others.
  
  

Reclaim Coaching reserves the right to remove any client from programs or community spaces who breaches confidentiality, demonstrates harmful behavior, or violates these terms.

4. Payments & Billing

• All program fees are payable in advance through the approved payment platform.
  
  

• Subscriptions renew automatically (weekly, fortnightly, or monthly) unless cancelled in writing prior to the next billing cycle.
  
  

• Late or failed payments may result in suspension of access until the account is settled.
  
  

• Prices are subject to change, with notice provided before any renewal.
  
  

No refunds will be issued for completed sessions, digital downloads, or change of mind once access is granted.

5. Cancellations & Refunds

• For coaching packages, cancellations require a minimum of 7 days’ notice before the next billing date.
  
  

• Digital products, programs, and online memberships are non-refundable due to the instant access nature of content.
  
  

• Reclaim Coaching may consider refund requests on a case-by-case basis in circumstances such as documented medical issues or exceptional hardship.
  
  

6. Health Disclaimer

By participating, you confirm you understand:

• Exercise involves inherent risk.
  
  

• You are voluntarily participating and accept full responsibility for your physical and mental wellbeing.
  
  

• Reclaim Coaching and its representatives are not liable for injury, illness, or loss arising from participation in any program, session, or event.
  
  

7. Results Disclaimer

Your results depend on your commitment, consistency, and individual factors beyond our control. Reclaim Coaching makes no guarantees of specific physical, financial, or emotional outcomes.

8. Intellectual Property

All content, materials, videos, designs, and written guides provided by Reclaim Coaching remain the intellectual property of the business. You may not reproduce, share, or resell materials without prior written consent.

9. Confidentiality & Privacy

We respect your privacy and handle all personal data in accordance with Australian Privacy Principles.
Information shared in coaching sessions or community spaces is confidential and not to be shared externally.

10. Community Conduct

Our spaces are built on respect, inclusion, and safety. You agree not to:

• Share discriminatory, abusive, or explicit content.
  
  

• Breach the privacy of others by sharing screenshots or posts externally.
  
  

• Use Reclaim Coaching platforms for personal promotion, sales, or recruitment.
  
  

11. Termination of Services

Reclaim Coaching may terminate access to services if a client:

• Breaches these Terms & Conditions,
  
  

• Fails to make payment, or
  
  

• Acts in a way that compromises the safety or integrity of the community.
  
  

12. Liability

To the extent permitted by law, Reclaim Coaching and its representatives are not liable for any indirect, incidental, or consequential damages. You agree to indemnify and hold harmless Reclaim Coaching against any claims arising from your participation.

13. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be handled within this jurisdiction.

14. Updates

Reclaim Coaching reserves the right to modify these terms at any time. Continued participation following changes indicates acceptance of the updated terms.