Returns
Returns & Refunds:
Pre-Orders: Deposits taken are NOT refundable or transferable.
To fully comply with Government Regulations, if you wish to return your order this must be done within 14 days of receiving the item. The item should be undamaged and unused, this includes the doll, the clothing and any accessories that are provided with the order. The order should be returned in the original protective packaging, failing to do so could result in a part refund. Should you have any issues surrounding your order please contact me on glenda.ewart@yahoo.com
Please be aware that we can only refund you on a return for the cost of the doll. Postage and Packaging costs cannot be refunded.
Reborn Dolls are not recommended for children under the age of 10 years or under. Reborn Dolls are not meant as play items and unfortunately I cannot be responsible for damages. All items are hand made and it is the owners responsibility that they are handled in the correct fashion. Repairs can be arranged depending upon the damage, however postage fees would be applied.
Returns should be sent to the address that accompanies your order. Alternatively you can contact us on 07548 454 364 or glenda.ewart@yahoo.com
***Please also note you will be liable for return postage***
Repairs and Damages
If for whatever reason the item or box is damaged in transit please contact us directly prior to opening
Our dolls are delicate items. We are aware that accidents can happen if the dolls are not handled correctly. For items (dolls) that have been damaged within the first 6 months of receipt please contact us, typically as long as you the owner can cover the cost of the postage we would be happy to help with repairs (depending upon the severity of the damage).
For damages after 6 months of receipt we have no legal obligation to repair, however please contact us and we help as much as we can but please be aware that there will be additional costs (for replacement materials and time).
For Damages and Repairs please contact glenda.ewart@yahoo.com