Delivery

Delivery:

UK and Southern Ireland delivery charges can be found below, for all other countries please ask us directly at glenda.ewart@yahoo.com . All packages are recorded and fully insured.

Deliveries are always by ParcelForce 48 (48 hour delivery) and fully insured. When placing orders through the website you will be provided with a tracking number when your item is ready to be delivered.

Loss or Damage in Transit: We check all goods for quality and condition before they are dispatched. In the unlikely event any part of your order is received missing or in a damaged condition contact us immediately on receipt of your order, and at least within 3 days by e-mailing us at glenda.ewart@yahoo.com . Claims received after 3 days of receipt can not be accepted. You must retain all damaged items and packing should the carrier need to carry out an inspection. If the goods and packaging are not available for inspection the claim will be rejected and you will be liable for the cost of the damaged goods.

Shipping Times:

We will always use the most economical shipping method compared with delivery time. Dolls are dispatched within 3 - 4 weeks (please allow a day for delivery). For bespoke dolls please speak to me directly and I will give you details on delivery times. If there are any special requirements please contact me. Please note that during busier periods delivery may be longer.