TECHNICAL SUPPORT SERVICES
Technical Support volunteers provide second-line support to users and operators of equipment and systems when they have problems they cannot solve. See more detailed information in our individual service-level offerings. It is important to understand that all technical services volunteers collaborate on many matters, but not all technical services support volunteers support all domains. Primary points of contact for each domain are identified to the office, the president, and our usual clients.
IT Support Services
Our volunteers provide the best service we can within our capability.
Computer & Network Problem Calls: Timely resolution of problem calls
Problem calls to Sage 50 (Simply Accounting) and Ken-rod (IdealPOS) will be initiated by the users. IT Services is not competent to deal with these specific software packages.
Disaster Recovery: Implementation of plans to facilitate recovery.
User File Backups: Regular automated user file backups & periodic off-site storage. (currently managed by Information Management)
WiFi Management: Timely resolution of problem calls
email rclbr295it@shaw.ca
Audio-Visual Support Services
Volunteers work to provide expert assistance during events and memorial services: Audio Visual support volunteers are required to maintain our sound and video systems and Sound Engineers are needed to play the ceremonial music for our meetings and official legion memorial services. We are building a team to provide the best high standard of service to the branch that can reasonably be expected of volunteers with limited experience and resources. Sound Engineer trainees will work with an experienced engineer until they feel comfortable assuming full responsibility.
Refer to our Audio Visual Guidance Page for detailed information
Sound Engineering Tasks: Proficient handling of sound equipment to facilitate reliable audio quality during events and solemn occasions.
Event Support: Technical assistance and troubleshooting during official legion events to facilitate flawless audio-visual experiences.
Portable Public Address Systems: Maintain in good working order
email rclbr295tech@shaw.ca
Entertainment Systems Support Services
The Entertainment Systems Support specialist is a second-line support resource for staff and users of these systems who encounter problems they cannot solve.
Trouble calls to Rogers/Shaw must be initiated by the office or by the president.
For satellite issues, our Shaw Direct account # is 200-1094-5074.
Satellite TV and Music: Support and maintenance for satellite TV and music systems.
House Public Address System: Management and assistance with the public address system within the branch premises for effective communication.
We may be able to provide advice on other systems such as the branch sound system used by musicians, but we assume no responsibility for their support.
email rclbr295it@shaw.ca
Information Management
Primary responsibilities include drafting information management policy and procedures and collaborating with other technical services volunteers on matters such as, but not limited to, requirements analysis, procedural development, and user accounts management
The information management volunteer has a limited role in public document management and the production of membership and email contact lists.
· Public Documents. Primarily concerned with policy and procedural guidance that should be available to all users. Achieved by placing shortcuts on the Public Desktop of each computer and publishing them on the website.
Such documents are presently stored in C:\Users\Public\Documents on SYSTEM-RCL-295
Membership lists and email contact lists are sourced from the membership portal. Access to the portal has been approved by the president and the membership officer.
Information Management will provide the Honours and Awards Chair and the Sick & Visiting Officer with properly formatted and sorted lists upon request.
List production in required formats requires a very good working knowledge of Microsoft Excel
The information manager is authorized to update members’ email addresses and mailing addresses on the portal.
email rclbr295tech@shaw.ca
Webmaster
A single webmaster maintains a basic website that provides basic information about our branch and a place to publish policy and procedural documents. We do not have sufficient resources to maintain a dynamic site to highlight our events and activities. The webmaster is also a member of the administrator group for the branch's Facebook page and assists in ensuring that up-to-date information appears on an electronic media host.
email rclbr295tech@shaw.ca
Audio Visual and Sound Engineering
Audio Visual support volunteers are required to maintain our sound and video systems and Sound Engineers are needed to play the ceremonial music for our meetings and memorial services. We are building a team to provide the best high standard of service to the branch that can reasonably be expected of volunteers with limited experience and resources. Sound Engineer trainees will work with an experienced engineer until they feel comfortable to assume full responsibility.
Refer to our Audio Visual Guidance Page for detailed information
Branch 295 Sound Engineer's Duty Roster
27 JANUARY 2024 GENERAL MEETING HELEN deJEAN √
17 FEBRUARY 2024 GENERAL MEETING SHANE PULLEYBLANK √
16 MARCH 2024 GENERAL MEETING JOCK McLAREN √
09 APRIL VIMY DAY JOHN GUNTNER √
20 APRIL 2024 GENERAL MEETING HELEN deJEAN √
18 MAY 2024 GENERAL MEETING JOCK McLAREN √
06 JUNE D-DAY SUNSET CEREMONY JOHN GUNTNER √
15 JUNE 2024 GENERAL MEETING JOCK McLAREN √
09 AUGUST 2024 NATIONAL PEACEKEEPERS' DAY JOCK McLAREN