TERMS & CONDITIONS

All appointments must be pre-booked. Impromptu jobs are currently not accepted.

A minimum of 48 hours’ notice is required for cancellations or rescheduling. Late cancellations may result in a fee or refusal of future bookings.

Missed appointments without notice may be subject to a £10 rebooking fee.

Payment is due in full at the time of collection or completion unless otherwise agreed.

A deposit may be required on work quoted over £200.

Cash, bank transfer, and approved digital payment methods are accepted.

Prices listed include strings (standard gauge) unless otherwise stated. Premium string upgrades are available at an extra charge.

🔧 Services

No refunds are offered for completed services.

If you're unhappy with the work done, please contact me within 7 days of collection. I’ll assess the issue and, where fair, offer an adjustment or fix at no extra charge.

Adjustments do not apply to issues caused by:

Pre-existing damage

Improper use or storage after service

Customer-supplied faulty parts

Note: Instruments not collected within 30 days of completion may incur storage fees.

🧾 Parts & Accessory Sales

No refunds are available on:

• Custom-sourced parts

• Used or installed items

• Wax, strings, or consumables once opened

If an item arrives faulty or incorrect, please contact me within 7 days of receiving it. If eligible, I’ll:

• Offer an exchange (if stock allows), or

• Help you return it to the original supplier (if applicable)

Refunds (if issued) will be returned to the original payment method.

Customers will be notified in advance if any additional parts or labour are required beyond the original agreement.

Customers may supply their own parts (e.g., pickups, tuners, knobs). However:

• Parts must be compatible and functional.

• No refunds or guarantees are provided for customer-supplied parts.

• Faulty parts may result in additional labour charges or delay in service.

Raptor Guitar Services stocks a small selection of parts in chrome, black, and limited gold. Availability may vary—ask before booking.

A small parts charge (typically £2–£5) may apply where consumables or minor hardware are used.

All parts sourced by Raptor Guitar Services are paid for by the customer, with a standard upcharge to cover sourcing time, shipping, and handling.

Parts and accessories (e.g., knobs, tuners, switch tips, strings. cables) are only available:

• As part of a booked service, or

• For standalone orders over £75

This policy helps prioritise service clients and ensures stock is used appropriately. Customers will be notified in advance if any additional parts or labour are required beyond the original agreement.

Prices listed on the site or stock sheet are subject to change depending on availability and supplier costs.

All sales are prepaid and must be arranged in advance. I do not currently offer in-person browsing or pickup without a scheduled booking.

If you request a specific part to be sourced, it will be:

• Paid for in full by the customer, plus a sourcing upcharge (usually 10–20%, minimum £5).

• The upcharge covers time, handling, and shipping.

You’ll receive confirmation of total cost of parts (excluding small parts charges) before the order for parts are placed.

Every effort is made to ensure high-quality, safe, and appropriate work.

Raptor Guitar Services is not liable for:

• Pre-existing damage or faults

• Issues arising from customer misuse or unapproved modifications post-service

• Delays caused by part availability or external suppliers

If you're unhappy with any work, please get in touch within 48 hours of your instrument being returned and I’ll aim to resolve it fairly.

We often photograph instruments before and after service for liability purposes.

We may also photograph or record your guitar for promotional use (e.g., social media or portfolio).

No personal information is shared.

If you’d prefer your instrument not be featured, just let us know when booking—no problem.

Your contact details are used solely to manage your booking and communication.

I don’t share or sell your information to third parties.

🧼 What’s included in a guitar setup?

Each setup includes adjustments to the truss rod, action, and intonation, as well as a clean and polish. Premium and Full Revive setups include fretboard care, fret polishing, and more detailed hardware tweaks. You’ll see the full breakdown on the Services page.

🎸 Do you work on all types of guitars?

I currently focus on electric and bass guitars, but I can do basic setup and cleaning on most electric, acoustic and bass guitars. For complex electronics work or vintage instruments, ask first.

📍 Where are you based?

I operate mainly in London and the surrounding areas but can work anywhere in the UK for larger on site jobs.

🛒 Can I buy parts without booking a service?

Parts and accessories are only sold:

• As part of a booked job, or

• On standalone orders over £75

This helps me manage stock and prioritise service work.

💳 How do I pay?

You can pay by cash or bank transfer at the time of collection. I’ll confirm the total before returning your guitar. If you'd prefer to pre-pay, that can be arranged too.

🖼️ Will you post my guitar on social media?

I may post a photo of your guitar (never with your name or personal info) on Instagram or other platforms. If you’d rather I didn’t, just say so—totally fine.

🕒 How long does a setup take?

Most setups are done within 2–3 days, depending on my queue and work required on your instrument. I’ll let you know a time estimate when you book.

I aim to be fair and reasonable—if something isn’t right, reach out and we’ll talk it through.