Randstad Help Desk

Printable Instructions

Randstad provides each employee with access to a Randstad Self Service account at www.workplace.randstad.com. If you are a new user, you’ll click the orange ‘New User’ button and enter some personal information to create an account. 

Your Randstad Site Manager is not able to access your pay stubs or make changes to your personal information locally. However, through your Randstad Self Service account, you are able to:

• view, save, and print your pay stubs

• update your direct deposit information

• update your phone number, email address, or mailing address

• update your state and federal tax information

If you are unable to access your Randstad Self Service account on Workplace, you can call the Randstad Helpdesk to have your password reset. The Helpdesk can also assist you with updating your phone number, email address, or mailing address.

The Helpdesk is not able to update your direct deposit information or your tax information over the phone. They can, however, walk you through how to complete those updates through your Randstad Self Service account on Workplace. 

To reach a Randstad Helpdesk Representative:

1. Call 1-877-601-7453

2. Press 1 to indicate you're a current Randstad employee

3. Enter the last 4 digits of your Social Security Number

4. Listen to the digits you entered, press 1 to confirm

5. Enter the 2 digit month of your birth (for example, January would be 01)

6. Enter the 2 digit day of your birth

   • • • you may also be asked to enter your mailing zip code for additional verification

7. Press 4 for Website Assistance

• you will be placed in the call queue for the next available representative

• you will be given an approximate wait time

• when the representative joins the line, explain the issue you need help with

To reach a Randstad Helpdesk Representative by Chat:

1. Login to your Workplace account on a desktop or mobile device

   • www.workplace.randstad.com

2. Click the ‘Let's Chat’ link 

   • you will be placed in the chat queue for the next available representative

   • you will be given an approximate wait time

   • when the representative joins the line, explain the issue you need help with

Randstad Call Center Hours of Operation:

Monday – Friday, 8:00 a.m. – 8:00 p.m. (EST)