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Randstad Help Desk
Randstad Help Desk
Randstad Call Center Hours of Operation: Monday – Friday, 8:00 a.m. – 8:00 p.m. (EST)
Randstad Call Center Hours of Operation: Monday – Friday, 8:00 a.m. – 8:00 p.m. (EST)
To reach a Randstad Helpdesk Representative by Phone:
To reach a Randstad Helpdesk Representative by Phone:
Call 1-877-601-7453
Press 1 to indicate you're a current Randstad employee
Enter the last 4 digits of your Social Security Number
Listen to the digits you entered, press 1 to confirm
Enter the 2 digit month of your birth (for example, January would be 01)
Enter the 2 digit day of your birth
you may also be asked to enter your mailing zip code for additional verification
Press 4 for Website Assistance
you will be placed in the call queue for the next available representative and given an approximate wait time
when the representative joins the line, explain the issue you need help with
To reach a Randstad Helpdesk Representative by Chat:
To reach a Randstad Helpdesk Representative by Chat:
Login to your Workplace account on a desktop or mobile device
Click the ‘Let's Chat’ link
you will be placed in the chat queue for the next available representative
you will be given an approximate wait time
when the representative joins the line, explain the issue you need help with
Tips to review before contacting the call center
Tips to review before contacting the call center
How to reset your Workplace password...
Call 877-601-7453. Talent will need to verify identity and a password reset email will be sent to their email. Same solution for password "hint questions."
How to set up your "hint" questions...
Talent can set up hint questions when they register for Workplace on their phone. When they go to Workplace and click on New User, they may just need to click/touch on each box "question 1, question 2" to select the desired question. They do NOT have to contact the support center for this, though they can, if they are having trouble and we can troubleshoot.
How to update your direct deposit account...
The talent will need to correct their direct deposit information on Workplace. If they have questions or issues, they can chat by using the Live Chat link on Workplace or they can call 877.601.7453 and a representative can help/troubleshoot. Please note, Support Center representatives CANNOT update direct deposit information.
How to change your pay method from direct deposit to money network...
The talent can chat by using the Live Chat link on Workplace or they can call 877.601.7453 and a representative can help.
Workplace account is already set up and talent needs to change address / direct deposit info / W4 Info / etc.
Talent should chat via Workplace for any assistance needed as they will must use self-service to make these updates. The call center CANNOT update DD or W-4 information. It must be done by the talent in Self-Service.
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