Customer Service Challenges for Food and Restaurant Delivery Businesses

For food and restaurant delivery businesses, catering to the needs of three stakeholders—consumers, restaurants and delivery staff—can become a precarious balancing act. Once an order is placed, the consumer’s experience is largely out of the company’s hands: It is up to the restaurant partner to ensure accuracy, quality and timely order fulfillment, and the driver to provide quick, friendly delivery service to the consumer.

Providing the value, variety and speedy delivery that consumers demand calls for solid partnerships with the restaurants and eateries within the network and a fair fee structure that will retain delivery staff and motivate them to help build repeat business for the service.