- DBS Case Study: Building Talents from within
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10 years ago, "ongoing customer dissatisfaction about long queues and waiting times at the branches, which could last typically up to an hour, or shortages of cash at the automated teller machines (ATMs)" were all DBS was known for. Now, DBS is recognized as World's Best Bank. DBS has remarkably transformed because of the right pick of talents in the leadership team. Let's say: Right person, Right role at the Right time.
10 years ago, "ongoing customer dissatisfaction about long queues and waiting times at the branches, which could last typically up to an hour, or shortages of cash at the automated teller machines (ATMs)" were all DBS was known for. Now, DBS is recognized as World's Best Bank. DBS has remarkably transformed because of the right pick of talents in the leadership team. Let's say: Right person, Right role at the Right time.
DBS has successfully built a stable leadership pipeline through "Act less like a bank and more like a Tech company" strategy, flexible ABCDE start up culture and world class talent attraction and retention policy. Within the period between 2017-2019, there are 10 vacancies in the board of management, and 9/10 are filled through internal transfer.
This research includes the change in DBS leadership structure from 2009 to 2019, the Success Profile of important C-suite position holders, especially ones who are nurtured from within.
Majority of the information in this research is taken from DBS Annual reports.
Describe what role you played on your team. Who did you have to work with to achieve your goal? What was the outcome of the project?
Describe what role you played on your team. Who did you have to work with to achieve your goal? What was the outcome of the project?
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