1. Application for Returns/Refunds

1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Qfrunchtea Guarantee Period as stated in the Terms of Service.

1.2 Qfrunchtea Guarantee is a service provided by Qittun Shop, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Qfrunchtea Guarantee.

2. Application for the Return of an Item

2.1 Buyer may only apply for the refund and/or return of the Item in the following circumstances:

• The Item has not been received by Buyer;

• The Item was defective and/or damaged on delivery;

• The Item received is incomplete (missing quantity or accessories);

• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;

• The Item received is a counterfeit item**;

• The Item received has physical damage (e.g. dented, scratched, shattered);

• The Item received is faulty (e.g. malfunction, does not work as intended);

• Qfrunchtea confirming such agreement; or

• Change of mind*

*Change of Mind return policy is only applicable to certain categories

2.2 Please note that, if required by Qfrunchtea, Buyer must ship the Item to a location designated by Qfrunchtea within ten (10) calendar days after the return request is raised.

2.3 The approval of your request for refund and return will be made by Qfrunchtea in its sole discretion. Buyer acknowledges and agrees that Qfrunchtea’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Qfrunchtea or its affiliates in relation to such decision.

3. Condition of Returning Item

3.1 To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

4. Liability of Return Shipping Fee

(a) In the scenario of an unforeseen error from Qfrunchtea end (i.e. - damaged, faulty or wrong Item delivered to the buyer), the buyer will bear buyer's return shipping fee.

(b) In the scenario of the buyer's change of mind, buyer shall get Qfrunctea consent prior to the return request and buyer will bear the return shipping fee.

5. Refunds

5.1 Buyer will only be refunded after Qfrunchtea has received the confirmation. In the event where Qfrunchtea will be at liberty to refund the applicable sum to Buyer without further notice. The refund will be made to Buyer’s credit/debit card or designated bank account, whichever is applicable.

Last updated: 07 July 2022