QuickBooks not loading company file | Let's Fix it

QuickBooks accounting software has many useful features and tools that make it one of the best applications in the market. However, QuickBooks is prone to errors, which makes using the application a little challenging sometimes. For example, QuickBooks not loading company file is a form of error which prevents you from opening company files. The reasons this error occurs is probably because the configuration files are damaged or certain workstations don’t host your company file. The error can sometimes be fixed by renaming the configuration files or turning off the multi-user access on other workstations. There are several other ways to fix the error. Read this article till the end to know the solution that will work best for you.

If you require any technical assistance for the error’s troubleshooting, dial (844)-932-1139 and get help from a QuickBooks expert.

Troubleshooting Guide to Quickly Resolve QuickBooks Company File not Loading Error

Find the Cause of the Error

When the company file is not loading, it is hard to figure out what is causing the error, so you need to find the cause before you solve the error. Follow the steps listed below to figure out the cause of the error:

1. Click the Windows Start menu.

2. Enter “File Explorer” in the search box and select the first result from the search result.

3. Find the QuickBooks.exe file in your QuickBooks folder.

4. Press and hold the Ctrl key on the keyboard while opening the QuickBooks.exe file. Keep holding the key till the QuickBooks application opens.

5. Try to open your company file again.

6. If the company file is still not loading, open a sample file to check if the error is caused due to the company file or QuickBooks.

Turn Off Hosting Multi-User Access

The error can get triggered due to several workstations hosting multi-user access. You need to turn off the hosting multi-user access option from your and other workstations to resolve the error. The steps to turn off hosting multi-user access mode are given below:

1. First, you need to open QuickBooks your workstation.

2. Select File menu and then choose Utilities.

3. In case you have Host multi-user access as an option, don’t select it.

4. Select Stop Hosting Multi-user Access option, if available.

5. Do the same for all the other workstations.

6. Then, go to your server and check if the Hosting Multi-user Access option is selected.

7. If the server has the stop hosting Multi-user access option, make sure the option is not selected.

Rename TLG and ND File

The error may get triggered due to damaged configuration files. Renaming the files will create a fresh version of the configuration files, which will fix the error. Follow the steps given below to rename QuickBooks configuration files:

1. Click the Windows Start menu.

2. Enter file explorer in the search box and select File Explorer from the search result.

3. Locate the folder where your company file is saved.

4. Search the TLG and ND files with the same name as your company files. For example [your company file name].qbw.tlg and [your company file name].qbw.nd.

5. Right-click the file and click the Rename option.

6. You can add .old to the end of the file name.

7. Rename both TLG and ND files one by one.

8. Once you have renamed the files, open QuickBooks and open your company file to check if the error is fixed.

Conclusion:

The information given above in this article is aimed to explain the solution to the error QuickBooks not loading the company file in the simplest words. There are two most effective solutions mentioned above in this article are turning off the host multi-user access option in workstations and renaming the configuration files. If your error is not resolved yet, it might be possible that the location of the company file is causing the error. You can move your company file to resolve the error. If the error still persists, dial 855-526-5749 and get help from a QuickBooks Professional.