Privacy Policy

Privacy Policy – Qanetoon Academy

We at Qanetoon Academy (“Company,” “we,” “us,” “our”) know that our users (“you,” “your”) care about how your personal information is used and shared, and we take your privacy very seriously. Please read the following to learn more about our Privacy Policy. By visiting or using the Qanetoon Academy website, landing pages, features, content, or any other services we offer (collectively, the “Website”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.

1. What Does This Privacy Policy Cover?

This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Website. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage. Information you choose to disclose publicly on the Website will not be considered Personal Information.

Children Under 13: The Company does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register without parental consent. If you are under 13, please do not attempt to register or send any information about yourself to us without a parent or guardian. In the event that we learn we have collected personal information from a child under age 13 without verification of parental consent, we will promptly delete that information. If you believe that we might have any information from or about a child under 13, please notify us at Support@Qanetoon.com.

2. What Information Does Qanetoon Academy Collect?

We gather various types of Personal Information from our users to personalize and improve our services, allow users to set up accounts, process payments, and analyze how users utilize the Website.

• Information You Provide To Us: We receive and store any information you knowingly provide to us. For example, during registration for an evaluation or classes, we collect Personal Information such as your name, email address, phone number, age, credit card information, IP address, and browser information. You can choose not to provide us with certain information, but you may not be able to take advantage of certain features.

• Information Collected Automatically: Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser, including your IP address, “cookie” information, and the page you requested. “Cookies” allow us to recognize your browser and tell us how and when pages in our Website are visited.

3. Video Recording of Lessons

To maintain high quality and adherence to teaching standards, lessons provided by the Company may be video recorded.

• These videos are used by trained mentors to monitor teacher performance, improve the quality of your experience, and deliver tailored learning.

• All videos are stored securely and encrypted using AES 256-bit encryption.

• If you do not wish for your or your child's lessons to be recorded, you may opt out at any time by indicating your preference to Support@Qanetoon.com.

4. Information Sharing and SMS Consent

Qanetoon Academy values your privacy. We collect phone numbers during the registration and booking process solely to provide the services requested.

• Third-Party Sharing: We do not sell, rent, or share your personal information with third parties for their own marketing or promotional purposes.

• SMS Opt-In Data: Mobile information and SMS opt-in data/consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

• Data Usage: Phone numbers are used exclusively for direct communication, scheduling, and notifications relevant to your educational journey with us (e.g., via WhatsApp or SMS).

5. Data Accessibility & Retention

• Accessibility: Students and parents can access, review, and correct their personal information at any time by contacting support.

• Retention: If you cancel your account or stop taking classes, we will retain your personal information for 12 months, after which all the information will be securely archived or deleted.

6. E-Mail And Other Communications

We may contact you by email or WhatsApp to send promotional offers, updates, or communicate with you about your use of the Website. The material is generic and informational. If you do not want to receive marketing emails or messages from us, please let us know or adjust your account preferences.

7. Will Qanetoon Academy Share Any Of My Information?

We neither rent nor sell your Personal Information to anyone. We may share your information only in the following limited circumstances:

• Agents and Service Providers: We employ other companies to perform tasks on our behalf (e.g., credit card processing companies). They are only authorized to use your information to the extent necessary to assist us.

• Business Transfers: If the Company is acquired or reorganized, customer information is typically one of the business assets transferred. We will notify you in advance if this occurs.

• Protection of Company and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with the law, enforce our agreements, or protect the rights, property, or safety of the Company, our employees, or others.

8. Security

We endeavor to protect the privacy of your account and other Personal Information we hold in our records. We use secure cloud infrastructure that complies with high standards of information security, including SSL and data encryption. However, unauthorized entry, hardware or software failure, and other factors may compromise the security of user information, and we cannot guarantee complete security.

9. Changes To This Privacy Policy

We may amend this Privacy Policy from time to time. If we make significant changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email. If you disagree with the new policy, you can request to have your information deleted.

10. Questions Or Concerns

If you have any questions or concerns regarding our privacy policies, please send us a detailed message to Support@Qanetoon.com. We will make every effort to resolve your concerns.