PushStop App Support
Welcome to PushStop Support. We are here to help you lock in your focus, block distractions, and earn your screen time back.
If you are experiencing issues with the app, please review our Frequently Asked Questions below. If you still need help, our support team is ready to assist you.
🛠 Frequently Asked Questions
1. How do I restore my purchase?
If you recently reinstalled the app or got a new phone, you can restore your Premium subscription easily.
Open PushStop and tap on the Settings icon.
If you are on the paywall screen, tap the "Restore" link at the very bottom of the screen.
If successful, your premium access will unlock immediately. Make sure you are logged into the same Apple ID you used to purchase the subscription.
2. How do I cancel or manage my subscription?
You can manage your subscription directly from your iPhone settings or inside the app:
Open the PushStop app.
Tap the Settings icon.
Tap "Manage Subscription".
This will open your Apple ID subscription manager, where you can easily cancel or modify your plan. (Note: Deleting the app does not automatically cancel your subscription).
3. The camera isn't counting my reps. What do I do?
PushStop uses local on-device AI to analyze your form. For the best results:
Ensure your entire upper body (from head to waist) is visible in the camera frame.
Place your phone on the floor, leaning against a wall or water bottle, facing you.
Make sure the room is well-lit.
Go all the way down and lock your elbows all the way out at the top of the pushup.
4. My apps are still blocked but I did my reps!
If you have completed your reps but your apps are still locked, iOS Screen Time may be slightly delayed.
Wait 5-10 seconds for the system to sync.
If you are completely stuck, open the PushStop app, go to Settings, and tap "Emergency Unlock". This will instantly free your apps for 60 seconds so you can adjust your settings.
5. Does PushStop record or upload video of me?
No. All camera processing happens 100% locally on your device using Apple and Google’s on-device machine learning frameworks. We never record video, and no visual data is ever sent to our servers.
📬 Contact Support
Still need help? We’d love to hear from you.
Email us directly at:
support@pushstop.app
Please include your device model (e.g., iPhone 15 Pro) and the iOS version you are running so we can assist you faster.