In response to the Covid-19 pandemic, the University recently launched the Online Student Support Services Action Center (OSSSAC), a student-centered help desk on the PUP website designed to hold information on topics students frequently ask about. The OSSSAC is designed to answer queries and reports of the students concerning admission, enrollment, library processes, etc. Each FAQ occupies an “article” on the OSSSAC’s knowledge base, where important procedures and information on each specific query can be found. Top articles, i.e. query most asked by students, can be found immediately upon accessing the site.