To be at par with International Standards in bringing high quality services to its clientele, PUP has undergone a series of International Organization Standardization (ISO) 9001:2015 activities relevant to identifying risk management and to ensure the implementation of the Quality Management System (QMS) standard. The ISO 9001 is a process of plan-do-check-act methodology and a process-oriented approach in documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management in PUP. The objectives of the ISO 9001:2015 –Quality Management System certification of the PUP are: (a) Assess the general aspects of QMS implementation of the University; (b) Improve the provision of services of PUP to its clientele; (c) Enhance customer satisfaction; and (d) Certification of PUP to the ISO 9001:2015 QMS Standards.
On December 2-3, 2019, ISO 9001:2015, the 1st Surveillance Audit was conducted with the following remarks:
Gain confidence that the Certified Management System has continued to fulfill requirements between recertification audits;
Ensure that any findings raised during the previous audit have been satisfactorily addressed by the organization thus ensuring adequacy with the relevant requirements of the Standard involved, evaluate the treatment of complaints;
Assess the performance of legal compliance; review the progress of planned activities aimed at continual improvement; ensure continuing operational control; review of any changes since the last visit and ensure that AJA and Accreditation Body marks are being used in conformance with AJA’s Guide to the Use of Accreditation and Certification Marks;
Assess the organization's implementation of previously determined processes or approaches to periodically review the factors that are involved in the context of the organization and the Needs and Expectations of External and Interested Parties;
Assess the organization's implementation of change to the Management System seen as necessary, as a result of any changes identified in the context of the organization and the Needs and Expectations of External and Interested Parties;
Assess the organization's implementation of Internal Audit and Management Review activities and the implementation of change arising from any identified needs for improvement of the Management System as a result of those activities;
Assess the organization's implementation, monitoring, and realization of documented Objectives and associated plans and the establishment of further Objectives that are relevant to the organization's context and performance levels; and
Assess the extent and effectiveness of the implementation of the Management System of a representative sample of all areas, activities, and functions of the organization as defined within the documented scope of the organization and as identified within the scope of certification applied for. The representative sample shall ensure that all areas, activities, and functions of the organization shall be assessed at least once over the surveillance routines within the period of validity of the certification.