Citizen's Charter
2021 First Edition

MANDATE

Presidential Decree No.1341 has mandated the PUP to expand the program offerings of the University to include courses in polytechnic areas and has also given the University the authority to expand diametrically through the establishment of branches, consortia and linkages.

VISION

PUP: The National Polytechnic University


MISSION

Ensuring inclusive and equitable quality education and promoting lifelong learning opportunities through a re-engineered polytechnic university by committing to:

a. provide democratized access to educational opportunities for the holistic development of individuals with global perspective;

b. offer industry-oriented curricula that produce highly-skilled professionals with managerial and technical capabilities and a strong sense of public service for nation building;

c. embed a culture of research and innovation;

d. continuously develop faculty and employees with the highest level of professionalism;

e. engage public and private institutions and other stakeholders for the attainment of social development goal; and

f. establish a strong presence and impact in the international academic community.

SERVICE PLEDGE

We, the officials and staff of the Polytechnic University of the Philippines are committed to high quality standards of service delivery to produce graduates who are caring, competent, civic-minded and critical and creative thinkers. In order to achieve this objective, we endeavor and pledge to:

P rovide prompt, efficient and effective services by attending to the needs of our clientele even beyond our official time;

U nify and simplify our processes to ensure an integrated, transparent, sream-lined and accountable service delivery system with due regard to and compliance with the requirements of the Data Privacy Act of 2012; and

P ursue regular review and assessment of our existing processes with the aid of the institutional feedback mechanism and client satisfaction survey to continuously improve customer experience.