If you lost your account, there are simple steps you'll need to follow: 

• First email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

• Send us proof of account ownership, if you made an in-game purchase the email Meta send you will work.

• Tell us your current and old player ID or Meta username (If you do not remember your old player ID go 

• to the "Can't Access Player ID" tab) which you can find by going in the support tab that is located in the in-game computer

• After all of that just wait until we answer and soon everything will be back to normal!

If your Ban was unfair follow this steps:

• First email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

• Send us proof of what happened - Glitching/Hacking bans won't get unbanned.

• Tell us your current player ID or Meta username which you can find by going to the computer in game and looking at either the left or right monitor.

• that being done you should be unbanned soon if you really were banned falsly!

Something not many people do is save their player ID so if you lost or anything happened to it follow this steps:

• • First email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

  • Send us proof of account ownership, if you made an in-game purchase the email Meta send you will work.

  • Tell us your in-game username or Meta username which you can find by going to the computer in game and looking at either the left or right monitor.

  • After that just wait until we answer, and we will tell you your Player ID!

Did you not get your items after purchase, here is how to fix it:

• • First email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

  • Send us proof of your purchase, Meta sends you an email every time you buy something so that will work

  • Tell us your current player ID or Meta username which you can find by going to the computer in game and looking at either the left or right monitor.

  • Tell us what things you're missing, for example: maybe you bought a bundle with 3 cosmetics, and you only got 2 cosmetics

  • After That just wait and your items should be back!
    NOTE: Before opening a support ticket restart your game, sometimes it takes a while to load purchases so restarting your game will help.

This is something that sometimes happens and is really easy to fix:

• Open you VR menu and then open your library

• Once you open your library go to Unkown Sources/Applications

• Check for any modding apps and make sure they don't have protocol breakdown as a modding target

• If there is no modding applications make sure there is 1GB of space left on your headset because protocol breakdown might not be able to download the required data for it to launch properly

• After that you should be good!

• if crashing persists please email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

This is something that sometimes happens and is really easy to fix:

• Check your internet connection and make sure it is stable

• Make sure there is 1GB of space left on your headset because Protocol breakdown might not be able to download the required data for it to load items properly

• After that you should be good!

• if not please email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

This almost never happens but if it happens do this step:

• Check your internet connection and make sure it is stable

• Restart your game a couple times to make sure it is not an internet issue

• if this persist email us at protocol.breakdownvr@gmail.com or join our discord and make a ticket and do this next steps:

• Tell us your current player ID or Meta username which you can find by going in the support tab that is located in the in-game computer

• Tell us what cosmetic you lost

• Show us cosmetic ownership (Optional)

• And your cosmetic should be back soon!

protocol breakdown collects data like your Public IP for gameplay purposes as stated in Privacy Policy but if you want all your data removed follow this steps:

• • email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

  • Send us proof of account ownership, if you made an in-game purchase the email Meta send you will work.

  • Tell us your current player ID or Meta username which you can find by going to the computer in game and looking at either the left or right monitor.

  • After that tell us all the data you want us to remove

  • And with that done you should be good to go!

If you have something else you need this what you need to do:

• First email us protocol.breakdownvr@gmail.com or join our discord and make a ticket

• Send us anything that may be of issue.

• Tell us your current player ID or Meta username which you can find by going to the computer in game and looking at either the left or right monitor.

• After all of that just wait until we answer and soon everything will be back to normal!