Privacy Policy

Your privacy matters. Here's how we protect it.

Last updated: October 2026

1. Your privacy, taken seriously

When you work with us, you trust us with information about yourself and your business. We take that responsibility seriously.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.

Our approach is simple: we collect only what we need, use it for legitimate purposes and take reasonable steps to keep it safe.

2. The laws we follow

Our privacy practices are guided by South African legislation, particularly:

• The Protection of Personal Information Act 4 of 2013 (POPIA) — which establishes conditions for the lawful processing of personal information by public and private bodies.

• The Promotion of Access to Information Act 2 of 2000 (PAIA) — which provides a framework for requesting access to records held by public and private bodies, subject to applicable legal requirements.

We are committed to complying with the legal obligations applicable to our business under these Acts and other relevant legislation.

3. Who is the Information Regulator?

The Information Regulator of South Africa is an independent body established under Section 39 of POPIA. It is subject only to the law and the Constitution and is accountable to the National Assembly.

The Regulator monitors and enforces compliance by public and private bodies with POPIA and PAIA. It also provides guidance and mechanisms through which individuals can exercise their rights and raise concerns about the handling of personal information.

You can learn more about the Regulator or contact it through its official website:

Information Regulator of South Africa: https://eservices.inforegulator.org.za/default.aspx

4. What is an Information Officer?

An Information Officer is the individual responsible for overseeing an organisation's compliance with applicable information and privacy legislation.

This includes helping ensure that personal information is processed lawfully, appropriate safeguards are in place, and requests or complaints relating to personal information are handled properly.

Our designated Information Officer is:

Name: Jeanelize Kriel/ Van Wyk
Email: Jeanelizekriel@gmail.com

You may contact our Information Officer if you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled.

5. What personal information do we collect?

Depending on your interactions with us, we may collect information such as:

• Your name and contact details.

• Your business or organisation's details.

• Information you provide when making an enquiry or engaging our services.

• Information necessary to manage client relationships, deliver services and communicate with you.

• Website-related information, where applicable.

We aim to collect only information that is reasonably necessary for a specific, legitimate purpose. We do not intentionally collect unnecessary personal information.

6. How do we use your information?

We may use your personal information to:

• Respond to enquiries and communicate with you.

• Provide and manage our services.

• Understand your organisation's needs and deliver relevant recommendations.

• Maintain client records and manage contractual or business obligations.

• Improve our services and business processes.

• Meet applicable legal and regulatory requirements.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

7. How do we protect your information?

We take reasonable and appropriate technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or misuse.

Access to information is limited to what is necessary for legitimate business purposes. Where we use third-party service providers to support our operations, we take reasonable steps to ensure that appropriate safeguards are in place.

No method of electronic storage or transmission is completely secure. However, we are committed to managing information responsibly and addressing security concerns appropriately.

8. How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

When information is no longer required, we take appropriate steps to delete, destroy or de-identify it, where applicable.

9. Your rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you.

• Request access to your personal information.

• Request correction or deletion of information that is inaccurate, irrelevant, excessive, outdated or unlawfully obtained, where legally applicable.

• Object to certain forms of processing.

• Withdraw consent where processing is based on consent.

• Raise a complaint about how your personal information is handled.

To exercise a right, contact our Information Officer using the details above. We may need to verify your identity before responding.

10. Questions or complaints

If you have concerns about how we collect, use or protect your personal information, we encourage you to contact us first so that we can investigate and address the issue.

You may also lodge a complaint with the Information Regulator of South Africa, in accordance with the applicable procedures.

Information Regulator website: https://eservices.inforegulator.org.za/isupport/default.aspx

11. Changes to this policy

We may update this Privacy Policy when our business practices, services or legal obligations change. The latest version will be published on our website, together with its updated revision date.

12. Contact us

For questions about this Privacy Policy or how we handle personal information or to view our registration certificate to the IRSA, contact us. 

Your information deserves to be handled with care, respect and accountability. That is the standard we aim to uphold.