Privacy Policy – ScaleX Prime
Last Updated: August 15, 2025
1. Who We Are
ScaleX Prime is a marketing and client communication service operated by Malay Kanyal.
We help businesses connect with their customers via SMS, email, and other digital channels.
This Privacy Policy covers:
Our direct clients (businesses who hire us)
Our clients’ leads/customers (recipients of marketing or transactional messages)
2. Information We Collect
From Clients:
Business name and contact details
Billing and payment information
Login credentials (if applicable)
From Clients’ Leads/Customers:
Name, phone number, email address
Details provided via lead forms (e.g., Facebook/Instagram forms, website forms)
Communication preferences and consent status
3. How We Obtain Consent (Opt-In Process)
We send marketing SMS only to individuals who have explicitly opted in.
Consent is collected via:
Facebook/Instagram lead forms containing a consent statement
Website landing pages with a required consent checkbox
In-person or phone sign-ups where consent is clearly explained and recorded
By providing a mobile number through any of these methods, the individual agrees to receive SMS messages from the business they interacted with, sent via ScaleX Prime’s systems.
Consent is not a condition of purchase.
4. How We Use the Information
We use personal data to:
Send transactional messages (e.g., lead notifications, appointment confirmations)
Send marketing messages (e.g., offers, promotions, review requests) — only if consent is given
Provide campaign performance reports to clients
Maintain compliance records for opt-ins
5. Opt-Out and Help Process
Recipients can:
Opt out at any time by replying STOP to any SMS (processed within 48 hours)
Text HELP for customer support information
Contact us via our website or through the business that collected their details
6. SMS Marketing Consent
By providing your mobile phone number through a form, ad, or other opt-in method, you expressly agree to receive text messages from us or on behalf of our clients.
Message Frequency: Message frequency may vary
Rates: Message and data rates may apply
Opt-Out: Reply STOP to unsubscribe
Help: Reply HELP for more information
7. Information Sharing
We do not sell, rent, or lease your personal information to third parties for marketing purposes.
Your information is used only internally and by service providers such as Twilio to deliver our services.
8. Data Security
We use industry-standard safeguards to protect information from unauthorized access or disclosure.
9. Policy Updates
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect any changes.
10. Contact Us
For questions about this Privacy Policy or your personal data:
Email: malay@scalexprime.com | scalexprime@gmail.com | malay2k19@gmail.com
Website: https://www.scalexprime.com