📬 How to Contact Us

If you have any questions, purchase issues, bug reports, or cozy ideas to make the app better, we would love to hear from you!

• Support Email: shellterapps@gmail.com

• Response Time: We do our best to reply to all letters within 24 to 48 hours (running on "Snail Time"!).

When reaching out about a purchase issue, please include your Apple App Store / Google Play Store receipt number so we can assist you as quickly as possible.
You may also reach out to us for assistance in our Discord Village via the link in the app.

💳 In-App Purchases & Restoring Access

The Premium Fidget Box is a one-time, lifetime purchase tied securely to your Apple/Google ID. We do not use accounts, which means you will never be charged twice for the same Apple/Google ID.

How to Restore a Past Purchase:

If you reinstalled LowkeY or changed to a new phone/tablet:

1. Tap the Fidget tab on the bottom menu.

2. When the paywall slides up, tap "Restore Past Purchases" (located right below the main checkout button).

3. The app will communicate with Apple's secure servers, verify your Apple/Google ID receipt, and unlock your Fidget elements instantly!

❓ Frequently Asked Questions

1. Why is the app not playing sound?

Please make sure your device's physical mute switch (on the side of your iPhone/iPad) is toggled to ON and your volume is up. You can also toggle the mute settings directly within the app's top-right pebble menu.

2. Does LowkeY track my usage?

No, never. We believe your mental health spaces should be 100% private. LowkeY operates entirely offline. Your data never leaves your physical device.